Questions fréquentes sur BeerTender

The BeerTender is a draught dispenser the provides freshly tapped beer from 5L draught kegs. The BeerTender is smaller than the BLADE machine and plugs into mains electricity. The machine comes with 10 tubes for connecting 5L kegs to the machine.

The BeerTender measures 450 x 274 x 490 mm. It weighs 5.5 kg.

The BeerTender machine comes with an energy rating of A+.

The BeerTender comes with a power cable, drip tray and tap handle. Included in any BeerTender order are 10 tubes to connect the BeerTender with a 5L draught keg. Additional tubes can be purchased from the Beertwulf website.

Here are some instructions for how to insert a 5L keg into the BeerTender machine:

1. Turn on the BeerTender machine. The left LED will light up green to indicate the machine is on.

2. Press on the handle on top of the lid to open it.

3. Insert a 5L keg into the appliance. Please note that only BeerTender kegs are compatible with this machine.

4. Remove the tap cover from the machine by pulling straight up.

5. Take a BeerTender tube and attach the head of the tube into the keg. It should click into place.

6. Position the other end of the tube into the tap of the BeerTender machine.

7. Reattach the tap cover onto the machine. If the tap cover does not fit properly, check the tube is correctly position. Make sure the tap handle is angled at roughly 45 degrees, to prevent damaging the tube.

8. Gently close the lid. When the keg inside has reached the optimum temperature for serving, the LED on the right side of the display will turn green.

For more detailed instructions or a diagram of this process, please see the BeerTender manual.

Remove the BeerTender from the packaging and place on a dry, clean, level surface. Set the drip tray and grate in place at the front of the appliance. After installing the BeerTender, please rinse the dispensing spout - this is the only part of the machine to come in contact wit the beer. This spout should be washed after changing each keg. It can also go in the dishwasher. Turn the spout clockwise to remove from the housing. Plug in your BeerTender and it's ready to insert your first pre-chilled 5L keg!

There are 2 ways to cool a 5L keg: 1. Inside the BeerTender: It will take approximately 15 hours to cool a keg to 4°C if the keg and machine are at an ambient temperature of 20°C. 2. In a fridge: It will take a approximately 12 hours to pre-chill your keg before placing it into the BeerTender.

Here are a few tips and tricks to get you started:
• Chill the keg for 15 hours (in the machine) or 12 hours (in the fridge) before loading.
• Make sure the glass you use it clean - rinse with lukewarm water using a BLADE Glass Brush—no soap or dishwasher.
• Tilt the glass to a 45° angle under the tap (don’t let tap touch glass or beer).
• Open the tap fully. Straighten glass as it fills. Skim foam to 2cm for the perfect head.Please be aware that the first pint your pour from a keg may contain a lot of foam.

If there is a keg inside your machine, it must remain powered on to keep the keg at the correct temperature. If there is no keg inside, you can unplug it to save electricity. However, we recommend turning it back on a few hours before starting to use it again, so that it already has time to cool down.

The cooling function of the BeerTender may produce a barely audible noise.

Condensation should not be regularly appearing on your BeerTender. It is not dangerous if the tube leaks inside the BeerTender, because the cooling area is closed. It is important, though, to dry the inside with a rag or sponge between each keg, even if the tube doesn’t leak, because there could be condensation as well.

You will know your beer is ready to pour when the green light indicating temperature (on the right side of the panel) switches on.

No, 5L draught kegs are made to be used with the BeerTender machine, or on their own, not with another machine.

The BeerTender Tubes are designed for these beer machines: Beertender VB500***, VB502***, VB700***, VB310***, VB320***, VB502***,VB500***, VB512***, VB521**, VB310E***, VB700800, VB5020FR, VB5120FR, VB502E00, VB700E00, VB320E10, VB450E10, VB452E10 and YY2932FD

The Beertender tapping tubes allow you to use your 5L kegs with your Beertender tapping machine. To maintain beer quality and for safety reasons, please use a different tube for each use.

Usage Instructions: When installing a keg, simply insert the tube into your tapping machine's tap, close the tap cap, then close the cap on your Beertender, before pouring yourself a glass. It's normal for the first glass to be mostly foam.

1. Connectez-vous sur votre compte Beerwulf

2. Vous pouvez trouver les tubes en recherchant « Tubes » dans la barre de recherche. Pour des tubes gratuits, veuillez cliquer sur « Lot de 6 tubes de service ».

3. Cliquez sur « Ajouter au panier ». Si vous n’avez pas déjà commandé vos tubes gratuits dans l’année glissante, le prix sera automatiquement ajusté à 0.00€ dans votre panier.

4. Renseignez vos informations de livraison. Vous n’aurez pas besoin de rentrer vos informations de paiement pour le lot de tubes gratuits.Veuillez consulter les captures d’écran ci-dessous.Veuillez noter que cette offre n'est disponible que sur le site français, et non sur les autres marchés. Vous avez droit à un lot de tubes gratuits tous les 12 mois. Si vous avez besoin de plus de tubes, vous pouvez également commander et payer 10 ou 40 tubes ici. Nous envoyons également un tube gratuit avec chaque fût acheté sur notre site.Merci de noter qu'il n'est pas possible de commander les tubes par téléphone ou par mail, mais seulement par notre site.

Les tubes sont normalement livrés en 10-15 jours ouvrés, comme indiqué sur notre site ainsi que dans l'email de confirmation que vous recevez après avoir passé commande.

Les tubes sont envoyés par La Poste. Pour cette raison les commandes de tubes peuvent mettre jusqu'à 4 semaines pour être livrées. Il n'y a pas de lien de suivi pour les tubes, mais nous les envoyons toujours dans les deux jours ouvrés suivant la commande.Pour les commandes de 4 lots de tubes ou plus, il y a un lien de suivi du colis et ils sont livrés en 3 jours ouvrés.

Une erreur informatique en ce moment sur notre site indique toutes les commandes de tubes comme étant "en attente", mais cela ne veut pas dire que les tubes n'ont pas été envoyés.

Notez que quand vous commandez deux ou trois lots de tubes, ils sont envoyés séparément et peuvent être livrés à quelques jours d'intervalle.Vous n'avez pas besoin d'être chez vous lors de la livraison, ils seront déposés dans la boite aux lettres (sauf pour les commandes de plus de 4 lots).

It is important to clean your BeerTender between each use, preferably between each keg change. To clean the machine: • Unplug the machine before cleaning and wipe it inside and outside with a soft cloth or sponge. • Clean your drip tray after each use with hot, soapy water. • Remove the dispensing spout and wash - it can go in the dishwasher. • Do not immerse the product in water. • Do not use harsh cleaning detergents. • If a tube leaks, make sure to dry the inside with a rag or sponge as soon as possible. • Make sure to clean the ventilator grill at the back regularly to keep it free of dust.

If it’s time to part ways, you can find recycling points in the UK at Recycle Your Electricals or Recycle Now. Recycling helps recover valuable materials and reduces waste.

Sorry to hear that! The best thing to do is contact the Customer Care team, and the fastest way to do that is through our troubleshooting chatbot. It will walk you through some steps to solve the issue right away—no waiting needed.

If the chatbot can't fix the issue, it will pass all the details onto our Customer Care team, so they can help you fasterYou might be asked for:

• Your order number

• A photo or short video of the machine, keg, or packaging

• A clear photo of the keg’s batch details (on the side of the keg)

• Your email address

Start the troubleshooting process—we’ll do our best to get things sorted quickly!

A 5L draught keg is designed for storing and serving beer. It's perfect for home use, or to take to a party or to the park as it's very portable. You can use a 5L keg incombination with the BeerTender machine, or on its own.

Unlike BLADE kegs, 5L kegs can be used without a machine. Each keg comes with a plastic tap which can be used to dispense beer. Please note that tubes are not needed to operate a keg on its own, but if you want to use a 5L keg with your BeerTender, you will need one new tube per keg. Your BeerTender machine will come with 10 free tubes, but if you need more they can be ordered from our website.

The tubes are delivered separately from the rest of your order, within 3-10 working days. This should be clear in your confirmation email. Please note that if you order up to 3 packs of tubes, they are sent in separate parcels. If you order 4 or more packs of tubes, they will be sent in the same parcel.

Unlike BLADE kegs, 5L kegs can be used without a machine. Please note that tubes are not needed to operate a keg on its own, but if you want to use a 5L keg with your BeerTender, you will need one new tube per keg. Your BeerTender machine will come with 10 free tubes, but if you need more they can be ordered from our website.

A 5L keg measures 28cm x 17cm (height x diameter).

You can store an unopened 5L keg at room temperature until the end of the month indicated on the side of the keg (BBD). Once opened, a keg can be kept for 30 days if stored in the machine or in a fridge.

We sell kegs with at least 1 month remaining before the Best Before Date (BBD) indicated on the side of the keg. Kegs can be used until the end of the month stated in the BBD. After this date, quality may decrease.

Store your 5L kegs at room temperature. Make sure to keep 5L kegs upright and avoid sudden movements to prevent foaming. Never store 5L draught kegs in direct sunlight or high temperatures to ensure safety. Your 5L keg should be pre-chilled before use, either in the BeerTender machine (for 15 hours) or in the friddge (for 12 hours).

Do not store 5L kegs in the freezer. This will diminish the quality of the beer and could lead to more serious outcomes like a keg exploding.

5L kegs which are already opened can be stored in your refridgerator for up to 30 days.

5L kegs should not leak. Please contact us if this is the case. If your keg leaks slightly inside the machine, this is not a problem. Please wipe with a damp cloth.

The BeerTender machine comes with 2 years warranty. If there is a problem with your machine, we will send it to our repair partners to find the problem. They will arrange for your machine to be picked up and delivered back to you. If your machine is out of warranty, we'll direct you to our repair partners. They will be happy to assess your BeerTender for a fee. To follow our BeerTender troubleshooting steps, click here. For more information about warranty, please see our Terms & Conditions.

The best thing to do is contact the Customer Care team, and the fastest way to do that is through our troubleshooting chatbot. It will walk you through some steps to solve the issue right away—no waiting needed.If the chatbot can't fix the issue, it will pass all the details onto our Customer Care team, so they can help you faster.

You might be asked for:

• Your order number

• A photo or short video of the machine, keg, or packaging

• A clear photo of the keg’s batch details (on the side of the keg)

• Your email addressClick [here] to start the troubleshooting process—we’ll do our best to get things sorted quickly!