Delivery & Returns
DELIVERY
We offer a standard delivery service with delivery within 3–5 working days (up to 6 days for Calabria, islands, and remote areas).
Please note that during peak periods (such as Christmas, Black Friday, and Ferragosto), delivery times may be slightly longer than usual.
Product shipping is available only within Italy.
The person receiving alcoholic beverages must be over 18 years old. The delivery driver may request proof of identity and, if no adult is present, may refuse to deliver alcoholic beverages and/or decide, without any legal obligation, to attempt delivery again at a later time.
PRE-ORDER
If you purchase a product available for “pre-order”, payment will be taken immediately at the time of ordering, while delivery will take place later, once the product becomes available.
After the order has been placed, the delivery date will be communicated by email at a later stage.
It is possible to cancel a pre-order by contacting our Customer Service team.
For returns after delivery, please refer to the “Returns” section below.
SHIPPING COSTS
Shipping costs are €8.95.
You can qualify for free shipping when ordering:
- 3 x 5-litre kegs
RETURNS
You may withdraw from your order within 30 days from the date the order was placed.
To arrange a return:
- Complete the Return Form and send it to our Customer Service team by email.
- Once we receive your request, our Customer Service team will contact you to arrange collection.
- The collection service is free of charge for the customer.
You will receive a refund for the returned products within 30 working days from confirmation of the return by our Customer Service team.
Important: refunds can only be processed via the bank account or credit card used when placing the order.