Beerwulf Terms & Conditions
Our Terms and Conditions for Promotions are available here.
1. GENERAL INFORMATION
1.1 Welcome to our website www.beerwulf.com (the “Site”). The Site is operated by Beerwulf B.V. (“Beerwulf”).
1.2 These terms and conditions (the “Terms”) apply to the use of the Site and the purchase of any products offered on it, including, but not limited to, alcoholic beverages, kegs, packaging, and/or accessories (the “Products”). These Terms apply to customers who purchase our Products and who are not acting for commercial, business, or professional purposes (each an “End Customer”).https://beerwulf.com/pages/reseller-terms-and-conditions
1.3 Please read these Terms carefully before placing any order. By using the Site, you confirm that you accept these Terms and agree to comply with them. If you do not intend to accept these Terms, you must not use the Site.
1.4 The buyer’s terms and conditions are expressly declared inapplicable.
1.5 We reserve the right to prevent any user from using our Site or payment system in the event of any violation of these Terms.
2. TERMS OF SALE
2.1 MINIMUM AGE FOR ALCOHOL CONSUMPTION
2.1.1 We sell and deliver Products exclusively to individuals who are at least 18 years of age. In Italy, it is prohibited for persons under the age of 18 to purchase or attempt to purchase alcoholic beverages. Therefore, the purchaser, recipient, and consumer of Products ordered on the Site must be at least 18 years of age.
2.1.2 We have incorporated various age verification checks into the ordering process to ensure compliance with our legal obligations, and we reserve the right to refuse or cancel an order at any time if we have reason to believe that the user, the recipient, or the person consuming the Products does not meet the legal minimum age requirement for the consumption of alcohol.
2.2 OUR PRODUCTS
2.2.1 The purpose of the Site is to promote our Products exclusively in Italy.
2.2.2 Our Products are fit for consumption. We warrant that the Products we supply conform to the description on the Site and their labeling, are of good quality, and comply with all legal requirements. We disclaim any other warranties, express or implied, regarding the Products, to the fullest extent permitted by law. Any disclaimer of liability under these Terms does not affect your statutory rights regarding defective goods or goods that do not conform to their description.
2.2.3 We recommend storing the Products in a dry place, avoiding exposure to direct sunlight or rain, and not storing them at temperatures below freezing or in an open environment.
2.2.4 Products sold to End Customers are not intended for resale.
2.3 PLACING AND ACCEPTING ORDERS
2.3.1 You can place an order by selecting the desired Products, entering the required information, and following the on-screen instructions. During the ordering process, you can review the details and correct any errors before submitting your order. Please take a moment to read and review the order details at each stage of the purchase process, as once the order is placed, these details cannot be changed. Products are not reserved during the ordering process until payment is processed.
2.3.2 If you have any questions about the Terms and Conditions and/or the purchase process, please contact us before placing any order.
2.3.3 When you are ready to place an order, you can proceed with the purchase process and place your order by clicking the “Order” button on the relevant page. Once you click “Order,” the order can no longer be modified. You will then be redirected to the payment page.
2.3.4 After completing payment on the corresponding page, you will receive an order confirmation email (the “Confirmation Email”). The Confirmation Email contains the order details, such as the Products and prices (including shipping costs and taxes), as well as any other additional information regarding the order, if applicable. The user must
2.3.5 The contract between you and Beerwulf takes effect upon your receipt of the confirmation email. You may not transfer your rights under the contract or these Terms and Conditions without our approval.
2.3.6 We reserve the right to cancel the order at any time for any reason.
2.3.7 If the order has been canceled, we will notify you as soon as possible, and the money paid for the Products will be refunded to you as soon as possible (no later than 14 days after cancellation).
2.3.8 Orders for our Products may only be placed through our Website. We reserve the right to impose a maximum limit on the number of Products ordered and the total value of the order at any time.
2.4 PRICES AND PAYMENTS
2.4.1 All prices and costs, such as shipping fees, listed on the Website are expressed in euros (EUR) and include VAT and taxes.
2.4.2 Product prices are those listed on the Website’s order page at the time the order is placed. Listed prices may be changed from time to time without notice. However, such price changes will not apply once your order has been accepted. If we accept and process your order when there has been a clear and undeniable error in pricing, we have the right to cancel the order, refund the amount paid, and request that you return the Products supplied. We will cover the shipping costs for the Products. In any case, this will be subject to Section 2.6 Returns and Cancellations.
2.4.3 Products may only be paid for using the payment methods listed on the Site. We do not accept other payment methods. If you use discount codes for payments, you may use only one code per order; unless specifically stated otherwise, multiple discount codes cannot be combined.
2.4.4 All payment orders are processed through a third-party payment service provider. Such payment orders are subject to the terms and conditions of the relevant provider.
2.4.5 By paying for an order with PayPal or a credit or debit card, the user represents that they are the holder of the “card” used.
2.4.6 All cardholders will be verified, and the card issuer will be asked to perform an authorization check. If the user’s card issuer does not authorize the payment to us, we will not be able to accept the order. In such cases, we cannot be held responsible for any delays or non-delivery.
2.5 DELIVERY INFORMATION
2.5.1 We deliver throughout Italy. We do not deliver orders to locations outside this jurisdiction. We aim to deliver to as many locations as possible throughout Italy. However, due to logistical constraints, we are unable to offer delivery to certain areas. Please note that some regions may be excluded for operational capacity reasons. If your delivery address is located in one of these regions, you will be notified at checkout.
2.5.2 Delivery charges may apply, depending on the order amount. Shipping costs are listed on the Website at eu.beerwulf.com/it-it/pages/spedizioni-e-resi and are also indicated during the ordering process and in the confirmation email.
2.5.3 Please note that we do not deliver on Saturdays and Sundays, subject to change. We will do our best to meet the delivery date. However, if we are unable to meet the delivery date or in the event of delays, we will inform you of the expected delivery delay via the courier’s tracking information.
2.5.4 Your order will be delivered by our trusted partners. On the scheduled delivery date, the carrier will send you an email with a Track & Trace link, which will allow you to track your package. You can also download the corresponding app. Through the app, you can find additional information and extra delivery options. Please note that the use of these services and products will be subject to the separate terms and conditions of our delivery partners, which we recommend reviewing in advance. We assume no liability for delays or errors in delivery.
2.5.5 Orders will be delivered to the address specified by you at the time of ordering. We will not be liable for any incorrect information provided by you. You may also specify a different recipient for the delivery of your order. You acknowledge that any acceptance of delivery by you, a designated recipient, or anyone else accepting delivery on your behalf at the specified delivery address will be considered proof of delivery; and from that moment, the Products will become your responsibility. If you instruct another courier or any other party to collect the Products from the delivery address specified and provided to us, we shall not be liable for any damage, breakage, or similar incidents that may occur after delivery.
2.5.6 Persons receiving a delivery of alcoholic products must be of legal drinking age. The courier may ask for the person’s age and a form of identification. If a valid form of identification is not presented, the courier may refuse to deliver the Products.
2.5.7 If no one is home, or if there is no adult available to receive the Products, the courier will return the package and leave a “Delivery Attempt” notice in the mailbox. The notice will contain details of the available redelivery options. You can specify your redelivery preferences via the delivery partner’s app or website. Our delivery partner will attempt (a total of) three deliveries before the item is returned to us or to a local pickup location.
2.5.8 The age verification described above also applies to the selection of other delivery and pickup methods and locations.
2.5.9 You must verify that the Products you receive are correct and match your order. If they do not, please notify us within 30 days.
2.6 RETURNS AND CANCELLATION
2.6.1 If the customer wishes to return their purchase because they are not satisfied with the Product, or because it is defective or does not correspond to the description, they must inform us no later than 30 days after delivery of the order. This period does not affect the customer's statutory rights relating to defective products or products that do not correspond to the description.
2.6.2 If, within the first 30 days following delivery of the Product, the customer discovers that it is defective or does not correspond to the description, we will issue a refund within 14 days of receiving the Product(s) at our warehouse.
2.6.3 If, within the first 6 months following delivery of the Product, the customer reports that it is defective or does not correspond to the description, they must make it available for return, repair or replacement. Failure to comply with this obligation may result in the loss of the right to a refund, repair or replacement. If the Product can be repaired or replaced, the customer will not be entitled to a refund.
2.6.4 If the customer wishes to cancel their purchase, they may exercise their right of withdrawal by using the online withdrawal function available on the website or by contacting us as soon as possible. We will do our best to provide assistance. However, if the order has already been dispatched, the customer must use the return procedure described above. We reserve the right to decide the matter at our discretion. Once the cancellation has been confirmed, the refund will be made within 14 days of receipt of the Product(s) at our warehouse.
2.6.5 A 30-day cooling-off period applies from delivery of the order, during which the customer may return the Product for any reason. For "Promo" products purchased at a reduced price and with a Best Before Date (BBD), the cooling-off period is 14 days. The Product must be unused and in its original packaging.
2.6.6 We also use our logistics partners for returns to the warehouse. After the customer has contacted customer service to arrange the return, we will schedule collection of the Products by email. Parcels may only be collected between 07:30 and 17:30 on the requested day. Due to daily variations in courier routes, it is not possible to specify an exact collection time in advance. If the customer has provided their mobile telephone number, they will receive an SMS update on the day of the scheduled collection. The Products must be returned no later than 14 days after notification of withdrawal.
2.6.7 The price paid for the Products, together with any delivery charges incurred to receive them, will be refunded. The cost of returns made through our return service will be borne by us. However, if the customer chooses a different shipping method or carrier, they will be responsible for the return costs. Furthermore, any damage to the Products occurring during return transport will not be the responsibility of Beerwulf, and any resulting costs will be borne by the customer. In the case of a refurbished BLADE purchase, as the product is sold exclusively as part of a bundle, the customer must also return the two additional kegs included with the order in order to receive a full refund.
2.6.8 The refund will be made as soon as possible and in any event no later than 14 days after the Products have been returned to our warehouse, using the same payment method used for the purchase. However, we may delay the refund until we have received the Products or proof that they have been shipped back, whichever occurs first.
2.6.9 The right of withdrawal does not apply to sealed Products that have been opened after delivery for reasons of health protection or hygiene. We will not accept returns of such Products. We may also retain part of the refund where there has been a loss in value of the Product resulting from unnecessary handling or damage caused by the customer.
2.6.10 For all our Products, returns are accepted within the applicable cooling-off period regardless of the condition of the Product. However, where the Product has been used or handled beyond what is necessary to verify its nature, characteristics and functioning, we may apply a reduction to the refund proportionate to the resulting loss in value.
2.6.10A For beer dispensing appliances, the following indicative refund reduction schedule applies, subject to assessment on a case-by-case basis:
- Opened, unused, with all components intact: 0%.
- Opened and tested (switched on, without use of consumables): Up to 10–15% of the value.
- Used (kegs connected, visible signs of use): Up to 30–50% of the value.
- Heavily used or damaged beyond normal inspection: Up to 100% of the value.
2.6.10B These percentages represent the actual reduction in value resulting from use or handling beyond what is necessary to assess the Product. They are purely indicative and may be adjusted proportionately on a case-by-case basis. The application of a reduction does not constitute a refusal to accept the return.
2.6.11 Products purchased as part of promotions or special offers are subject to these Terms and Conditions as well as any specific terms applicable to the promotion. Refunds will be made based on the promotional price actually paid, taking into account any discounts applied.
2.6.12 Further information on how to cancel an order and exercise the relevant rights is available in the confirmation email and on the "Delivery and Returns" page of the website. The customer may also exercise their right of withdrawal via the online function available in the "My Orders" or "My Account" section.
2.6.13 Nothing in these Terms and Conditions limits or prejudices the customer's statutory rights under applicable law in relation to the Products.
2.6.14 Store Credit
1. Store credit issued by Beerwulf is non-refundable and non-transferable, as it is linked to the customer account to which it has been assigned and cannot be shared with or transferred to others. It cannot be converted into cash or cash equivalents. Unless otherwise required by law, it expires 3 months from the date of issue. It may only be used by the original recipient and may not be resold or used by third parties.
2. Store credit may only be used for purchases made on the Website. Certain exclusions may apply where required by law. Store credit may be used for future purchases provided it is used before the expiry date. It must be applied to a single transaction and may not be split, at the customer's discretion, across multiple purchases. If the value of the store credit exceeds the transaction amount, the remaining balance will remain available in the customer's account for future purchases until the store credit expires. All purchases made using store credit remain subject to the Website's standard Terms and Conditions, including, without limitation, return policies, shipping terms, and any other applicable rules or restrictions.
2.8 PRODUCT WARRANTY
2.8.1 In addition to the statutory warranty rights applicable to Products purchased/ordered through our Site, we do not provide any additional warranties unless expressly stated in the product description or in these Terms and Conditions. When making a warranty claim, you must provide proof of purchase, such as the order number. If you no longer have proof of purchase, you will not be able to claim the warranty.
2.8.2 Any warranty under these Terms does not affect your statutory rights regarding goods that are defective or do not conform to their description.
2.8.3 Any warranty provided under this section does not apply to defects in the Products that have occurred due to wear and tear, intentional damage, accidents, or negligence on the part of the customer or a third party, failure to use the Product in accordance with our instructions, use beyond the recommended expiration date, or any alteration or repair made to the Product by the customer without our prior approval.
2.8.4 It is the user’s responsibility to ensure that the Products are stored safely and appropriately. Drums must be stored in a dry place and must not be exposed to direct sunlight or rain, nor stored at temperatures below freezing, nor outdoors or in an open environment.
2.8.5 We supply the Products solely for domestic and private use. You agree not to use the Products for commercial purposes.
2.8.6 We accept no liability for any damage caused to you or your property as a result of the improper use of our Products.
2.9 LIABILITY
Our maximum liability in connection with the customer’s purchase of the Products is limited to an amount equal to the total price paid for the order. However, nothing herein shall exclude or limit our liability where it would be unlawful to do so.
3. TERMS OF USE OF THE WEBSITE
3.1 PRIVACY AND COOKIE NOTICE
3.1.1 We collect and process the personal data of visitors to our Website and of individuals who enter into a contract with us. We use various types of cookies on the Website. Our Privacy Policy and Cookie Policy apply to the use of the Website and form an integral part of these Terms and Conditions.
3.2 INTELLECTUAL PROPERTY RIGHTS
3.2.1 The Website and all of its content, features, and functionality (including, but not limited to, all information, software, text, images, video, and audio, as well as the design, selection, and arrangement thereof) are owned by us or by our group companies, affiliates, subsidiaries, and partners, their licensors, or other providers of such material and are protected by copyrights, trademarks, patents, trade secrets, and other intellectual property or proprietary rights. You shall not obtain, nor shall you attempt to obtain, any title to such intellectual property rights. All rights are reserved.
3.2.2 You may use the Site solely for purposes consistent with these Terms and Conditions; under no circumstances may the material referred to in clause 3.2.1 above be reproduced, copied, redistributed, republished, downloaded, displayed, published, or transmitted in any form or by any means, sold, rented, or sublicensed, used to create derivative works, or exploited in any way without our prior written authorization.
3.2.3 You may not use any part of the content of our Site for any other purpose without obtaining a license from us or the other rights holders.
3.3 DISCLAIMER
3.3.1 Although we take great care in maintaining the content of this Site, we cannot guarantee its completeness or accuracy. We are not liable for any damages arising from the use (or inability to use) of this Site, including any inaccuracies or omissions in the information contained herein. We are liable only for any losses incurred by the user as a result of a breach by us and to the extent that such losses were a foreseeable consequence for both parties at the time the user placed the order. Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury arising from our breach of contract, tort, fraud, or negligence, or for any loss that cannot be excluded or limited by applicable law.
3.3.2 We cannot guarantee that the Site will operate without errors or interruptions. We are not liable for any damages that may arise from the use of electronic means of communication, including, but not limited to, damages due to delays in delivery or failure to deliver electronic communications, or the interception or manipulation of electronic communications by persons or computer programs used for electronic communication, or the transmission of viruses.
3.3.3 The images of the Products on our Website are for illustrative purposes only. Although the Website has been created with the utmost care, it is possible that the characteristics of the Products (appearance or product information) may not be displayed or illustrated accurately. In such cases, the characteristics listed on the product packaging shall prevail. In the event of such a discrepancy, you may return the Product within thirty (30) days, in accordance with the procedure described in Section 2.6 above, Returns and Cancellations.
3.3.4 The Site contains links to third-party websites. We cannot guarantee the content or operation of such websites. We recommend that you read their terms and conditions. We make every effort to ensure that the Site is free of viruses, but we cannot offer any guarantees in this regard.
4. OTHER MATTERS
4.1 CONTACT INFORMATION
4.1.1 Our contact details are:
Beerwulf B.V.
Stadhouderskade 80, 1073 AT Amsterdam, Netherlands
Office hours:
Monday through Friday from 9:00 AM to 4:00 PM
Email address: service@beerwulf.com
Chamber of Commerce registration no.: 67422020
VAT ID:
4.1.2 You may not assign any of your rights under these Terms and Conditions. We may, from time to time, assign any of our rights or obligations under these Terms and Conditions or any agreement with you to any of our group companies.
4.2 CHANGES TO THESE TERMS AND CONDITIONS
4.2.1 We recommend that you print these Terms and Conditions or save them on your computer for future use and/or reference. We may amend these Terms and Conditions from time to time without notice. Therefore, each time you use the Site or order Products, you should review these Terms and Conditions again before placing your order, so that you are always aware of the terms in effect at that time.
4.2.2 Each provision of these Terms and Conditions is effective on its own. If a court or competent authority determines that one or more provisions, or any part thereof, are invalid or unenforceable, the remaining provisions will remain fully effective and in force.
4.3 GOVERNING LAW AND JURISDICTION
4.3.1 These Terms and Conditions and any contract entered into shall be governed by and construed in accordance with Italian law. Any legal proceedings relating to the Products may be brought at the consumer’s place of residence or at Beerwulf’s registered office.
4.3.2 In the event of issues with Products purchased on the Site, you may file a complaint for the purpose of an out-of-court dispute resolution through the website https://ec.europa.eu/consumers/odr/ on the European Commission’s Online Dispute Resolution Platform.
(Last updated: March 2026)