Delivery & Returns
Frequently asked questions
How long does delivery take, what happens when I'm not home for delivery and how can I contact Beerwulf about the delivery of my order? You can find the answers to these questions and more here. Want to contact our Customer Service? The fastest way to get help is to email us at service@beerwulf.com.
Beerwulf delivery FAQ
Orders typically arrive within 2-5 working days (Monday – Saturday, 8 AM – 6 PM). Peak periods may cause delays so it's a good idea to place your order well in advance.
Please note that for some remote areas (see below), delivery may take longer.
Once you receive the tracking link via email from DPD/BRT, you can reschedule your delivery via DPD/BRT. It's not currently possible to select a delivery date on the Beerwulf website.
Free shipping is available for full packs. A full pack contains 3x 5L beer kegs.
For incomplete packs, a shipping charge of €8.95 per order applies. The cost will be shown in your cart, during the order process, and in your confirmation email.
We only deliver to Italy.
We sell products in several European countries. When you visit our website, click the flag in the top right to select a different market.
The evening before delivery, you'll receive a tracking link via email from DPD/BRT. This email will allow you to arrange a different delivery date.
Orders are sometimes split into multiple parcels. You should receive a separate email for each tracking number. Please check each tracking number for updates and contact Customer Care if a week has passed since you placed your order.
Usually not, due to stock restrictions, but please contact Customer Support as soon as possible to see if an upgrade is possible.
If you don't receive your DPD/BRT delivery, your package will be taken to a DPD/BRT collection point. An adult signature is required to collect your package.
For more details, check your DPD/BRT tracking email.
Please note that if DPD/BRT makes three unsuccessful delivery attempts, your package will be returned to Beerwulf.
It is not possible to arrange for DPD/BRT to leave a package unattended at your property, as all Beerwulf packages are subject to age checks upon delivery.
Once you receive the tracking email from DPD/BRT, you can arrange for your order to be delivered to a DPD/BRT collection point.
You can have your order delivered by a parcel service, but please note that if you use a third party for your order, any returns or exchanges are their responsibility, not Beerwulf's.
If you haven't received your DPD/BRT delivery, check your tracking link for updates: your package will have been taken to the nearest DPD/BRT collection point.
If all three delivery attempts are unsuccessful, your package will be returned to Beerwulf. In this case, please contact our Customer Service to arrange a new order.
Yes, all Beerwulf parcels are subject to an ID-check. That means that the recipient must sign for their parcel, and present ID to prove they are over 18 years old.
This is required for all parcels and regardless of your age.
The following forms of ID are accepted:
• Passport
• Driving License
• National ID card
Please note that the surnames of the order and the ID provided must match.
Beerwulf returns FAQ
If you wish to return your order within 14 days of purchase, you can do that directly from your tracking email. Just click on the “Withdraw from purchase” button and your request will be sent to our Customer Care team.
You can still return your order within 30 days of purchase, however if your order was placed more than 14 days ago, or if you’re experiencing a problem with our automated system, please contact our Customer Care team directly.
You will receive a prepaid DPD/BRT return label to deliver your package.
Returned products must be unused and unopened (unless faulty). If returned items are damaged or unsellable, a deduction may apply to your refund.
Refunds are processed within 14 days of receiving your return in our warehouse.
The amount will be returned to you using the same method of payment you used when placing the order.
If your order arrives damaged, please notify your delivery person of the damage. They should digitally register this - please ensure the screen says "damaged shipment".
If you only notice the damage afterwards, please make sure to photograph the damaged packaging or products to pass on to the Customer Care team. This helps us to identify the source of the problem.
Contact Customer Care within 30 days of ordering and we will find a solution for you.
Please contact Customer Care by emailing us at service@beerwulf.com.
Please contact Customer Care at service@beerwulf.com. It is helpful if you have the original order number for the gift - this helps us to process your issue quickly.
Please note this is particularly important if your order includes a beer machine. We can only transfer warranty to you if we have the original order number.