Ordering & Paying

Typically, the minimum order value for discounts is €40 , but sometimes the minimum order value is €60, or sometimes there is no minimum— it depends on the promotion . You can check the website, the email you received, or ask our Customer Service to verify this.

You should receive your birthday Beerwulf discount code via email 14 days before your birthday, provided you filled in your date of birth when setting up your account.

If you don't receive a code, or you'd like to add your birthday to your Beerwulf account, please contact Customer Care at service@beerwulf.com.

Most discount codes expire after 21 days, however specific promotions may differ. Please check the email you received the discount code in for details.

Unfortunately, promotions and discounts cannot be combined, unless otherwise stated.

Yes, you can purchase our products as a gift - you can set the delivery address to your own, or someone else's.

Unfortunately it is not possible to add a gift message at this time.

Unfortunately, it is not possible to add a personal message to your order at this time.

First, check your spam/junk folder.

If you have not received a confirmation email within 30 minutes of placing your order, please contact Customer Care.

If your email is found in spam/junk, we suggest adding noreply@beerwulf.com to your list of contacts.

This could be due to a payment issue (see the "Paying" section), or a website error - try refreshing your browser, changing browser or clearing your cache.

If these tips don't help, please contact Customer Care.

Here are a few things to try if your payment won't go through:

• Use the browser Google Chrome
• Delete browser history and cookies
• Refresh the website and log in again
• Try on a different device
• Check the billing postcode on your order matches the one with your bank

If none of these options help, please contact your bank, or Customer Care.

We accept credit/debit card and PayPal payments at checkout.

We use a secure third party payment provider to ensure that your payment is processed in a secure manner. Please see our Terms & Conditions for more information.

Invoices can be found in your confirmation order email. Look for the link "Download my invoice".

If there is an issue with your invoice, please contact Customer Care.

All prices listed on Beerwulf.com include VAT. The total amount of VAT charged is stated in the email with your order confirmation.