Beerwulf Terms & Conditions
You can find the general promotional terms and conditions here.
1. GENERAL INFORMATION
1.1 Welcome to our website www.beerwulf.com (the “Website”). The Website is provided by Beerwulf B.V. (“Beerwulf”).
1.2 These general terms and conditions (the “Terms and Conditions”) apply to your use of the Website and your purchases of any products listed on the Website, including alcoholic beverages, beer taps, kegs, packaging and/or accessories (the “Products”). These Terms and Conditions apply to customers purchasing our Products who are not acting for purposes related to any business, company, commercial or professional activity (the “B2C Customer”).
1.3 Please read these Terms and Conditions carefully before submitting your order. By using this Website, you accept these Terms and Conditions and agree to comply with them. If you do not accept these Terms and Conditions, you may not use the Website.
1.4 The buyer’s own terms and conditions are expressly declared inapplicable.
1.5 We reserve the right to prevent any user from using our Website or payment system if you breach these Terms and Conditions in any way.
2. TERMS OF SALE
2.1 MINIMUM AGE FOR ALCOHOL CONSUMPTION
2.1.1 We sell and supply Products only to persons aged 18 or over. In France, it is prohibited to buy or attempt to buy alcohol if you are under 18. Therefore, the purchaser, recipient and consumer of Products ordered on the Website must be aged 18 or over.
2.1.2 We have integrated various age checks into the ordering process in order to comply with our legal obligations, and we reserve the right to refuse or cancel your order at any time if we have reason to believe that you, the recipient or the person consuming the Products does not meet the legal minimum age for alcohol consumption.
2.2 OUR PRODUCTS
2.2.1 Our Website is intended exclusively to promote our Products in France.
2.2.2 Our Products are fit for consumption. We guarantee that the Products we supply comply with the description on the Website and the Product labelling, are of good quality and meet all legal requirements. We exclude all other warranties, whether express or implied, in relation to the Products, to the fullest extent permitted by law. Any disclaimer under these Terms and Conditions does not affect your legal rights in relation to defective products or products that do not match their description.
2.2.3 We recommend storing the Products in a dry place, away from direct sunlight and rain, and not at temperatures below freezing or in an open environment.
2.2.4 Products sold to B2C Customers are intended for end users and not for resale.
2.3 PLACING AND ACCEPTING ORDERS
2.3.1 You may place an order by selecting the desired Products, entering the required information and following the on-screen instructions during the ordering process. During the ordering process, you can check the information and correct any errors before submitting the order. At each stage of the ordering process, please take the time to read and check the order information, as it cannot be changed once the order has been placed. During the ordering process, Products are not reserved until payment has been completed.
2.3.2 If you have any questions regarding the Terms and Conditions and/or the ordering process, please contact us before placing an order.
2.3.3 When you are ready to order, you can follow the ordering process and place your order by clicking the “Order” button on the order page. Once you have clicked “Order”, you will no longer be able to amend your order. You will then be directed to the payment page to make your payment.
2.3.4 Once payment has been made on the payment page, you will receive an email confirming that you have placed your order (the “Confirmation Email”). The Confirmation Email contains your order information, such as the Products and prices, including shipping costs and VAT, as well as any other additional order information, where applicable. Keep this Confirmation Email or print it for your records. If you do not receive a Confirmation Email by the next business day after placing your order, please contact us.
2.3.5 The contract between you and Beerwulf takes effect when you receive the Confirmation Email. You may not transfer your rights under the contract or these Terms and Conditions without our consent.
2.3.6 We reserve the right to cancel your order at any time for any reason.
2.3.7 If your order has been cancelled, we will inform you as soon as possible and the amount you paid for the Products will be refunded as soon as possible, and no later than 14 days after cancellation.
2.3.8 Orders for our Products may only be placed via our Website. We reserve the right, at any time, to apply a limit to the number of Products ordered and to the total order value.
2.4 PRICES AND PAYMENT
2.4.1. All prices and charges, such as shipping costs, on the Website are in euros (EUR) and include VAT and customs duties.
2.4.2. The prices of the Products are those displayed on the Website order page when you place the order. The displayed prices may be changed from time to time without prior notice. However, such price revisions will not apply after we have accepted your order. If we accept and process your order where the price is clearly and undeniably incorrect, we are entitled to cancel your order, refund any amount paid and ask you to return the Products supplied, where applicable. The shipping costs for the Products will be borne by us. In all cases, Article
2.4.3. You may pay for the Products only using the payment methods offered on the Website. We do not accept any other payment methods. If you use a discount code for payment, please note that you may only use one discount code per order. Unless expressly stated otherwise, discount codes cannot be combined.
2.4.4. All payment instructions are processed by an external payment service provider. These payment instructions are subject to the terms and conditions of the relevant provider.
2.4.5. By paying for an order with PayPal, a credit card or a debit card, you declare that you are the holder of the card used.
2.4.6. All cardholders will be verified and the card issuer must authorise the payment. If your card issuer does not authorise the payment, we will not be able to accept your order. In this case, we cannot be held liable for any delay or non-delivery.
2.5. DELIVERY INFORMATION
2.5.1. We deliver throughout France. No orders will be delivered outside France. We strive to deliver to as many locations as possible in France, and in any case within thirty (30) days of acceptance of the order. However, due to logistical constraints, we are unable to offer delivery in certain areas. Please note that certain regions may be excluded depending on operational capabilities. If your delivery address is located in one of these regions, you will be informed at checkout.
2.5.2. Charges may apply for delivery of your order. These depend on the amount of your order. Delivery costs are indicated on the Website at https://beerwulf.com/pages/delivery-returns and are also displayed during the ordering process and in the Confirmation Email.
2.5.3. Please note that no deliveries are made on Saturdays or Sundays. This may, however, vary from time to time. We will do our best to meet the delivery date. However, if it is not possible to meet the delivery date or if there is a delay, we will inform you of the expected delivery delay via the carrier’s tracking information.
2.5.4. Your order will be delivered by our carrier partners. On the scheduled delivery date, the carrier will send you an email with a tracking link, allowing you to track your parcel. You may also consider downloading the relevant app. You can find additional information and options regarding your delivery in the app. Please note that the use of these services and products will be subject to the separate terms and conditions of our carrier partners, which we recommend reading in advance. We disclaim all liability in the event of delayed or incorrect delivery.
2.5.5. Orders will be delivered to the address you provided when placing the order. We disclaim all liability for inaccurate information provided by you. You may also specify another recipient for delivery of your order. You acknowledge that any acceptance of delivery by you, a designated recipient or any other person accepting delivery on your behalf at the specified delivery address will be considered proof of delivery, after which the Products will become your responsibility. If you appoint any other carrier or party to accept the Products at the specified delivery address provided to us, we cannot be held responsible for any damage, breakage or other incident that may occur after delivery.
2.5.6. Persons receiving a delivery of alcoholic products must meet the legal minimum age for alcohol consumption. The delivery driver may ask the person’s age and request proof of identity. The delivery driver may refuse to deliver the Products if no valid proof of identity is presented.
2.5.7. If no one is at the delivery address, or if there is no adult available to receive the Products, the delivery driver will take back the parcel and leave an “Attempted Delivery” card in your letterbox. This card contains information about the options available to you. You can communicate your preferences for redelivery via the app or website of the carrier partner. Our carrier partner will attempt delivery three times in total before the parcel is returned to us or deposited at a pickup point so that you can collect it.
2.5.8. The age verification mentioned above also applies when choosing other delivery and collection methods and locations.
2.5.9. Please check that the Products received are correct and match your order. If not, please contact us within 30 days to inform us.
2.6 RETURNS AND CANCELLATION
2.6.1 If you wish to return your purchase because you are not satisfied with the Product, or if it is defective or does not conform to its description, you must inform us no later than 30 days after delivery of the order. This period is without prejudice to your statutory rights relating to defective or non-conforming Products.
2.6.2 If, within 30 days following delivery of the Product, you find that it is defective or does not conform to its description, we will issue a refund within 14 days following receipt of the Product(s) at our warehouse.
2.6.3 If, within 6 months following delivery of the Product, you report that it is defective or does not conform to its description, you must make the Product available to us for return, repair or replacement. Failure to do so may result in you losing your entitlement to a refund, repair or replacement. If we are able to repair or replace the Product, no refund will be issued.
2.6.4 If you wish to cancel your purchase, you may exercise your right of withdrawal using the online withdrawal function available on our Website, or by contacting us as soon as possible. We will assist you wherever possible. However, if the order has already been dispatched, you must follow the return procedure described above. We reserve the right to assess each situation on a case-by-case basis. Once the cancellation has been confirmed, we will issue a refund within 14 days following receipt of the Product(s) at our warehouse.
2.6.5 A 30-day cooling-off period applies following delivery of the order, during which you may return the Product for any reason. For "Promo" products purchased at a reduced price and with a short best-before date, this cooling-off period is 14 days. The Product must not have been used and must be returned in its original packaging.
2.6.6 We also use our delivery partners for returning Products to our warehouse. After contacting our customer service team regarding the return of your parcel, we will arrange collection of the Products by email. Parcels may only be collected between 07:30 and 17:30 on the requested day. Due to daily changes in carriers' delivery routes, the exact collection time cannot be determined in advance. You will receive SMS updates on the day of the scheduled collection, provided that you have supplied a valid mobile telephone number. The Products must be returned no later than 14 days following confirmation of your cancellation.
2.6.7 We will reimburse the price paid for the Products, as well as any delivery charges paid to receive them. We will cover the cost of any returns made using our return services. Please note that if you choose to use a different delivery method or carrier, the cost of returning the Products will be your responsibility. If you choose another delivery method or carrier, any damage caused to the Products during the return process will not be the responsibility of Beerwulf, and any costs arising from such damage will be borne by you. If you have purchased a refurbished BLADE dispenser, the same rule applies; however, as these are sold only as part of a bundle, we ask that you return the two additional kegs together with your order in order to qualify for a full refund.
2.6.8 We will refund the relevant amounts as soon as possible and no later than 14 days after the Products have been returned to our warehouse, using the same payment method that was used to pay for the order. However, we reserve the right to delay the refund until we have received the Products or proof of shipment from you, whichever occurs first.
2.6.9 The right of withdrawal does not apply to sealed Products that have been unsealed after delivery for reasons of hygiene or health protection, and such Products cannot therefore be returned. We may apply a reduction to the refund corresponding to any depreciation in the value of the Products resulting from handling beyond what is necessary to establish their nature, characteristics and proper functioning, or from damage caused by you.
2.6.10 Please note that for all of our Products, returns are accepted during the applicable cooling-off period regardless of the condition of the Product. Where a Product has been handled beyond what is necessary to assess its nature, characteristics and proper functioning, we may apply a deduction to the refund to reflect the resulting loss in value.
2.6.10A For beer dispensers, the following indicative deduction schedule applies, depending on the condition of the returned appliance and subject to assessment on a case-by-case basis:
- Opened, unused, all components intact: 0%.
- Opened and tested (commissioned, no consumables used): Up to 10–15% loss of value (assessed on a case-by-case basis).
- Used (kegs connected, visible operational wear): Up to 30–50% loss of value (assessed on a case-by-case basis).
- Heavily used or damaged (beyond a reasonable assessment): Up to 100% loss of value (assessed on a case-by-case basis).
2.6.10B These deduction ranges reflect the actual loss in value attributable to handling beyond what is necessary to assess the Product. They are indicative only and may be adjusted proportionately on a case-by-case basis. The application of a deduction does not constitute a refusal to accept the return.
2.6.11 Please note that Products purchased as part of a promotion or special offer will be subject both to these Terms and Conditions and to any additional terms applicable to the relevant promotion or special offer. Refunds will be made based on the promotional price, taking into account any discounts applied.
2.6.12 Further information about cancelling an order and exercising your rights is also available in your order confirmation email and on the "Delivery & Returns" page of our Website. You may also exercise your right of withdrawal via the online withdrawal function, which is directly accessible through the [My Orders or My Account] section of our Website.
2.6.13 Nothing in these Terms and Conditions affects your statutory legal rights relating to the Product(s).
2.6.14 Store Credit
1. Store credit issued by Beerwulf is neither refundable nor transferable. It is linked to the customer account on which it was issued and cannot be shared or assigned. Store credit cannot be exchanged for cash or any other monetary equivalent. Store credit expires 3 months from the date of issue, unless prohibited by applicable law. Store credit must be used by the original recipient and may not be resold or used by third parties.
2. Store credit may only be used for purchases made on the Website. Certain exclusions may apply, to the extent permitted by law. Store credit may be used for future purchases, provided it is used before its expiry date. Store credit must be applied to a single transaction and cannot be split across multiple purchases at the customer's discretion. If the value of the store credit exceeds the value of the transaction, any remaining balance after partial use will remain available in the customer's account for future purchases until it expires. All purchases made using store credit are also subject to the Website's standard Terms and Conditions. This includes, without limitation, return policies, shipping guidelines, and any other applicable rules or restrictions.
2.8. PRODUCT WARRANTY
2.8.1. Any beer tap we sell to you is covered by a manufacturer’s warranty. The manufacturer of BeerTender machines is Groupe SEB Moulinex S.A. or one of its affiliated companies. To find out more about the applicable terms and conditions, please refer to the warranty provided by this manufacturer for the relevant machine. If a defect appears on a beer tap sold to you while it is under warranty, or if you experience any other problem with the product, we invite you to contact us first. If the applicable terms and conditions are unclear, you can contact us for information on the manufacturer’s warranty applicable at that time.
2.8.2. The warranty provided for BeerTender machines is 2 years. If a defect appears on the device after the 2-year warranty period, we will no longer be required to repair or replace the device. This does not affect your legal rights.
2.8.3. We only guarantee Products purchased/ordered on our Website. Please provide us with proof of purchase, such as an order number, when requesting application of the warranty. If you no longer have proof of purchase, you will no longer be able to claim under the warranty.
2.8.4. We exclude all other warranties, whether express or implied, in relation to the Products, to the fullest extent permitted by law. Any warranty given under these Terms and Conditions does not affect your legal rights in relation to defective products or products that do not match their description.
2.8.5. No warranty given under this article applies to defects in Products resulting from normal wear and tear, intentional damage, accident or negligence on your part or that of a third party, use of the Product contrary to our instructions, expiry of the use-by date, or modification or repair of the Product by you without our prior authorisation.
2.8.6. It is your responsibility to ensure that the Products are stored appropriately and safely. Kegs must be stored in a dry place and must not be exposed to direct sunlight or rain, stored at temperatures below freezing, or stored outdoors or in an open environment.
2.8.7. Shortly after purchasing a device, we will send you an email with maintenance instructions for that device. We disclaim all liability if you do not follow these instructions.
2.8.8. We supply the Products only for domestic and private use. You agree not to use the Products for commercial purposes.
2.8.9. We cannot be held liable for any damage caused to you or your property by improper use of our Products.
2.9. LIABILITYOur maximum liability in relation to your purchase of Products is an amount equal to the total price paid for your Product order. However, nothing in these Terms and Conditions excludes or limits our liability where the law prohibits any exclusion or limitation of liability.
3. TERMS OF USE OF THE WEBSITE
3.1. PRIVACY POLICY AND COOKIE POLICY
3.1.1. We collect and process personal data from visitors to our Website and from persons who enter into a contract with us. We use various cookies on the Website. Our Privacy Policy and Cookie Policy apply to the use of the Website and form an integral part of these Terms and Conditions.
3.2. INTELLECTUAL PROPERTY RIGHTS
3.2.1. The Website and all of its content, functions and features, including all information, software, text, images, videos and audio content as well as their design, selection and arrangement, are our property, or the property of our group companies, affiliates, subsidiaries and partners, its licensors or other suppliers of such materials, and are protected by copyright, trademarks, patents, trade secrets and other intellectual property rights or proprietary rights. You are prohibited from obtaining or attempting to obtain ownership of such intellectual property rights. All rights are reserved.
3.2.2. You may use the Website only for purposes compliant with these Terms and Conditions, and none of the materials listed in clause
3.2.1. above may be reproduced, copied, redistributed, republished, downloaded, displayed, published or transmitted in any form or by any means, sold, rented or sublicensed, used to create derivative works, or exploited in any way without our prior express written authorisation.
3.2.3. You are prohibited from using any part of the content of our Website for other purposes without obtaining a licence from us or the other rights holders.
3.3. DISCLAIMER
3.3.1. Despite the constant care and attention given to the content of the Website, we cannot guarantee the completeness and accuracy of our Website. We disclaim all liability for damage resulting from the use of this Website or the inability to use it, including any inaccurate or incomplete information appearing on the Website. We will only be liable for damage suffered by you due to a breach by us, and only to the extent that such damage was a foreseeable consequence for you and us at the time you placed the relevant order. Nothing in these Terms and Conditions shall exclude or limit our liability in the event of death or personal injury resulting from breach of contract, tort, fraud or negligence on our part, or in the event of damage for which liability cannot be excluded or limited under applicable law.
3.3.2. We cannot guarantee that the Website will operate without error or interruption. We disclaim all liability for damage that may result from the use of electronic means of communication, including damage due to slow or failed electronic communication systems or the interception or manipulation of electronic means of communication by persons or computer programs used for electronic communication or the transmission of viruses.
3.3.3. Images of Products on our Website are provided for illustrative purposes only. Although this Website has been created with the greatest care, Product characteristics, such as image or information, may not be accurately reflected. In this case, the characteristics appearing on the product packaging itself will prevail. In the event of a discrepancy, you may return the Product within thirty (30) days in accordance with the procedure described above in Article
3.3.4. The Website contains links to third-party websites. We cannot be responsible for the content or operation of these websites. You are advised to read the terms and conditions of these websites. We make every effort to protect the Website against viruses, but we cannot guarantee that the Website is virus-free.
4. OTHER MATTERS
4.1. CONTACT DETAILS
4.1.1. Our contact details are:Beerwulf B.V.Stadhouderskade 80, 1073 AT Amsterdam, the NetherlandsOpening hours:Monday to Friday, 9:00 AM to 4:00 PMEmail: service@beerwulf.comChamber of Commerce number (KvK): 67422020VAT number:
4.1.2. You may not transfer any of your rights under these Terms and Conditions. We may transfer any of our rights or obligations under the Terms and Conditions or a contract with you to any of our group companies at any time.
4.2. AMENDMENTS TO THESE TERMS AND CONDITIONS
4.2.1. We recommend that you print these Terms and Conditions or save them on your computer so that you can use and/or consult them later. We may amend these Terms and Conditions at any time without notice. Therefore, each time you use the Website or order Products, you should read these Terms and Conditions again before ordering Products, so that you are aware of the Terms and Conditions in force at that time.
4.2.2. Each article of these Terms and Conditions is valid individually. If a court or competent authority finds that an article, in whole or in part, and/or several articles are invalid or unenforceable, the remaining articles will remain fully in force.
4.3. APPLICABLE LAW AND JURISDICTION
4.3.1. These Terms and Conditions and any contract entered into shall be governed by French law and interpreted in accordance with French law. You may bring legal proceedings concerning the Products before the courts of Paris, France.
4.3.2. If you experience problems with Products purchased on the Website, you may submit a complaint with a view to possible out-of-court dispute resolution on the European Commission’s Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr/.
Last updated: March 2026