Beerwulf Terms & Conditions

The promotional terms and conditions for Beerwulf discount codes can be found here: https://www.beerwulf.com/de-at/bedingungen-rabattcode/

1. GENERAL INFORMATION

1.1

Welcome to our website www.beerwulf.com (the “Website”). The Website is provided by Beerwulf B.V. (“Beerwulf”).

1.2

These General Terms and Conditions (the “T&Cs”) apply to your use of the Website and your purchases of beer products on the Website (the “Products”). These T&Cs apply to customers who purchase our Products and who are not acting for purposes related to business, commercial, trade or professional activities (“B2C Customers”).

1.3

Please read the T&Cs carefully before completing your order.

1.4

The buyer’s own terms and conditions are expressly excluded.

2. TERMS OF SALE

2.1 MINIMUM AGE FOR ALCOHOL CONSUMPTION

2.1.1

We sell and deliver Products exclusively to persons aged 18 or over.

2.1.2

We have implemented several age verification checks during the ordering process to ensure that we comply with our legal obligations.

2.2 OUR PRODUCTS

2.2.1

This Website is intended solely to promote our Products in Austria.

2.2.2

Our Products are suitable for consumption. We guarantee that the Products we supply correspond to the description on the Website and the Product labelling, are of good quality and comply with all legal requirements. To the fullest extent permitted by law, we disclaim all other warranties, whether express or implied, in relation to the Products. Any disclaimer of liability under these T&Cs does not affect your statutory rights regarding defective or incorrectly described goods.

2.2.3

We recommend storing the Products in a dry place, away from direct sunlight or rain, and not storing them below freezing temperatures or outdoors.

2.2.4

Products sold to B2C Customers are intended for end consumers and not for resale by you.

2.2.5

All prices and charges stated on the Website are in euros and include VAT.

2.3 PLACING ORDERS AND ACCEPTANCE

2.3.1

Please note that the presentation of Products on our Website does not constitute a binding offer, but merely an invitation to order our goods. You can place an order by selecting your desired Products, entering the necessary details and following the instructions on your screen during the ordering process. During the ordering process, you can review the details and correct any errors before completing the order. Please read and check the order details carefully at each stage of the ordering process.

2.2.2

Before you can place an order, you will be asked to confirm your acceptance of these T&Cs. If you have any questions about the T&Cs, please contact us before placing your order. You will then be redirected to the checkout page to select the payment method.

2.2.3

To place your order, proceed through the ordering process and click “Buy now” on the order page. Once you have clicked “Buy now”, you can no longer amend your order. You will then be redirected to the checkout page to select the payment method.

2.2.4

After completing payment on the checkout page, you will receive an email confirming that you have placed your order (“Acknowledgement of Receipt”). The Acknowledgement of Receipt contains details of your order, such as Products and all prices (including shipping costs and VAT), as well as additional information about your order. If you have not received an Acknowledgement of Receipt by the next working day after placing your order, please contact us. This Acknowledgement of Receipt does not yet constitute acceptance of your order. Once you receive a separate order confirmation email (“Confirmation Email”), your order is deemed accepted and the purchase contract is concluded. Please keep this Confirmation Email or print it for your records.

2.2.5

The contract between Beerwulf and you comes into effect once you have received the Confirmation Email. This email may also confirm that the Products have been shipped. The shipped goods remain our property until we have received the full purchase price from you.

2.2.6

We reserve the right to withdraw from your order in accordance with statutory provisions if we have not received the full purchase price. We also reserve the right to reject or withdraw your order at any time if we suspect that the buyer or recipient of the Products has not reached the minimum age required to purchase alcoholic beverages.

2.2.7

If we are unable to deliver your order because the Products are temporarily unavailable at the time of your order, you will not receive a Confirmation Email. Instead, we will contact you by email or telephone and offer you an alternative Product or inform you when the desired Products are expected to be available again. You are entirely free to decide whether you agree to this or wish to withdraw from the contract. You also have the option to withdraw from the contract partially, i.e. only in relation to the affected Products.

2.2.8

If a particular Product in your order is permanently unavailable at the time of your order, we will contact you by email or telephone. In this case, no contract will come into effect for the affected Products. If we only discover after conclusion of the contract that a Product is permanently unavailable, both parties have the right to withdraw from the contract (in our case, only with regard to the affected Products). You can then decide whether you wish to withdraw from the contract fully or only partially in relation to the affected Products.

2.2.9

If you have not received a Confirmation Email from us within more than five working days after receiving your order, you have the right to withdraw from the contract.

2.2.10

In the event of withdrawal from or cancellation of the contract pursuant to the above articles, we will refund any payments already made for the affected Products as quickly as possible, and no later than within 14 days.

2.4 PRICES AND PAYMENT

2.4.1

All prices displayed on the Website are in euros and include the statutory VAT applicable at the time. The prices valid on the day of your order apply.

2.4.2

The Product prices are the prices displayed on the order page of the Website when you place your order. The displayed prices may occasionally be adjusted without prior notice. Once you have clicked “Buy now”, the prices are no longer affected by such adjustments. If we accept and process your order despite an obvious and indisputable error in the displayed prices or Product details, we have the right to withdraw from your contract, refund any payment made and request the return of the delivered Products. Section 122 of the German Civil Code (BGB) remains unaffected.

2.4.3

You can only pay for the Products using the payment methods displayed on the Website. We do not accept any other payment methods.

2.4.4

All payment instructions are processed by an external payment service provider. These payment instructions are subject to the terms and conditions of the respective payment service provider.

2.4.5

If you pay for your order using a credit or debit card, you automatically declare that you are the cardholder of the card used.

2.4.6

All cardholders are verified and the card issuer will request authorisation from you. If your card issuer does not authorise us to receive payment, we may withdraw from your contract. In this case, we cannot be held liable for delayed delivery or non-delivery.

2.5 DELIVERY INFORMATION

2.5.1

We deliver throughout mainland Austria.

2.5.2

Delivery of your order may incur costs. The amount of these costs depends on your order. The delivery costs are listed on the Website, during the ordering process and in the Confirmation Email.

2.5.3

If you place your order before 5:00 PM, we will do everything we can to deliver the Products to you within 72 hours. Deliveries are not made on Sundays or public holidays. The delivery time and date are displayed on the Website when you place your order and you have the option to adjust them. We will do everything we can to meet the delivery time you selected, but we cannot guarantee it. If it is not possible to meet the requested delivery date, we will inform you by email when you can expect delivery.

2.5.4

Your order will be delivered by DPD. Your tracking number (Track & Trace code) will be sent to you by email. Once a DPD courier collects your parcel from our depot, places it in the delivery van and scans it, an email with this tracking number will automatically be sent to you. You may therefore only receive this number later on the day of your order. By entering this number on the DPD website, you can track your delivery. Please note that the use of these services and products is subject to separate terms and conditions, which we recommend reviewing in advance.

2.5.5

Beerwulf does not sell alcohol to persons under 18 years of age. Several age-related security checks are built into the ordering process. To ensure that your Products are only handed over to adults (i.e. a person who meets the statutory requirements and regulations), the delivery provider has the right to check the recipient’s age and request proof thereof.

2.4.6

If nobody is at home, the courier will take the parcel back and leave a notice in your letterbox. This notice will tell you at which branch, parcel shop or parcel locker your parcel is available for collection. It may also state that your neighbours have accepted the parcel.

2.5.7

The above minimum age requirement also applies if other delivery or collection methods are selected.

2.6 RETURNS AND RIGHT OF WITHDRAWAL

2.6.1

You have the right to withdraw from the contract within 30 days without giving any reason. The withdrawal period is 30 days from the day on which you, or a third party designated by you who is not the carrier, took possession of the last goods.

2.6.2

Withdrawal instructions: To exercise your right of withdrawal, you must inform us of your decision to withdraw from the contract by means of a clear statement (e.g. by letter/email: service@beerwulf.com) or by telephone. You must then complete the return form sent to you by us.

2.6.3

If you withdraw from this contract, we must refund all payments received from you, including delivery costs (except for any additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), without undue delay and no later than 14 days from the day on which we receive your notification of withdrawal from this contract.

2.6.4

We will use the same payment method for this refund that you used to pay for the goods, unless expressly agreed otherwise with you. Under no circumstances will you be charged any fees for this refund. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

2.6.5

Please note that Products purchased as part of promotions or special offers are subject to the terms and conditions of that offer, and refunds will be made at the agreed special offer price, taking into account any applicable discounts.

2.6.6

Notwithstanding your rights above, please note that we do not accept returned Products that are not in a saleable condition or whose seals (such as lids or tabs) have been damaged after delivery. Defective Products are excluded from this rule.

2.6.7

All information regarding withdrawal from the contract and your rights can also be found in the Confirmation Email and under Payment, Delivery and Returns on our Website.

2.7 BEERWULF GIFT VOUCHER

2.7.1

The Beerwulf gift voucher is a one-time voucher code (“Gift Card”) created digitally by Beerwulf. It is available with credit amounts of €7.50, €15 or €30.

2.7.2

The gift voucher is available immediately after purchase on the Website and will be sent to you as a PDF file in your confirmation email. You can save the PDF file for later use and/or print the voucher.

2.7.3

You can use the gift voucher exclusively for online orders on our Website. The gift voucher is valid for up to two years from the date of purchase and can only be used if you are at least 18 years old.

2.7.4

The gift voucher is redeemed by entering the one-time voucher code when paying for your online order on the Website. The total purchase value of your online order must be at least equal to the credit on your Gift Card. If the purchase value is higher than the credit on your Gift Card, you must pay the remaining amount using one of our alternative payment methods. If the total value of the items purchased is lower than the value of the Gift Card, the remaining credit will expire.

2.7.5

The credit on your Gift Card will be deducted from the total purchase value of your online order. You can use the Gift Card only once.

2.7.6

Beerwulf will deduct a one-time fee of €0.01 when you use the Gift Card.

2.7.7

If you return items purchased with one or more Gift Cards, the discount will lapse and the remaining amount will be refunded. Please contact us so that you can receive a new Gift Card.

2.7.8

The Gift Card is not valid in combination with other discount codes, offers or Gift Cards. You may not:

• sell the Gift Card;
  
• exchange it for money at Beerwulf after the 14-day withdrawal period from the date of purchase;
  
• use it for commercial purposes and/or for purposes for which the Gift Card is not intended;
  
• alter or forge it.
  

Any attempted fraud or other unauthorised activity that is detected will result in cancellation of the Gift Card(s).

2.7.9

The Gift Card is transferable and not personalised. You may give the Gift Card as a gift. The recipient can use the Gift Card by entering the one-time discount code of the Gift Card on the Website during the online payment process.

2.7.10

Beerwulf is not liable for any loss or theft of the Gift Card.

2.7.11

If Beerwulf decides to discontinue the use of Gift Cards while you still have one or more unused and valid Gift Cards, Beerwulf will contact you and ensure that the corresponding credit is paid out to you.

2.7.12

When using the Gift Card, all other provisions of these Terms and Conditions also apply.

2.8 WARRANTY AND LIABILITY

2.8.1

Subject to the following provisions, we are liable for damages in accordance with the applicable statutory provisions, in particular sections 434 et seq. of the German Civil Code.

2.8.2

You are responsible for storing our Products in a dry place, not exposing them to direct sunlight or rain, and not storing them below freezing temperatures or outdoors.

2.8.3

We warrant that the Products correspond to the descriptions on our Website upon delivery, are of satisfactory quality and comply with legal requirements.

2.8.4

All beer tap systems we sell to you are supplied with the warranty of their manufacturer, Groupe SEB Moulinex S.A. (or a subsidiary of that group). For details of the applicable terms relating to the relevant device, please refer to the warranty enclosed by the manufacturer. If a beer tap device sold to you develops a defect during the warranty period, or if you have another issue with the Product, please contact us first.

2.8.5

We supply the Products for domestic and private use only. You agree not to use the Products for commercial purposes.

2.8.6

To the extent permitted by law, we disclaim all express, implied and other warranties in relation to our Products. Any other warranties or guarantees under these T&Cs do not affect your statutory rights in the event of an existing warranty claim or defect.

2.8.7

If we breach material contractual obligations due to slight negligence, our liability is limited to the amount of foreseeable damage typical for this type of contract. Material contractual obligations are obligations that are necessary for proper performance of the contract, whose breach would jeopardise achievement of the purpose of the contract and whose fulfilment the customer generally expects, known as “cardinal obligations”.

2.8.8

In the event of liability for property damage and financial loss, our liability is limited to damage/loss resulting from gross negligence or intent.

2.8.9

The above limitations do not apply to injury to life, body or health, or where liability is mandatory under statutory provisions, such as under the Product Liability Act.

2.8.10

The above limitations or exclusions of liability also apply in favour of any damage caused by breaches by our employees, workers, staff, representatives or vicarious agents.

3. TERMS OF USE OF OUR WEBSITE

3.1 PRIVACY STATEMENT AND COOKIE POLICY

3.1.1

We collect and process personal data from visitors to our Website and from persons who enter into a contract with us. We use various cookies on our Website. Our Privacy Statement and Cookie Policy apply to the use of the Website and form an essential part of these T&Cs.

3.2 INTELLECTUAL PROPERTY RIGHTS

3.2.1

The Website and all of its content, features and functionality (including but not limited to all information, software, text, images, video and audio material and design) are our property or the property of our group companies or partners and are protected by copyright or other intellectual property rights.

3.2.2

This Website may only be used for purposes that comply with these T&Cs. You may copy this Website or parts of it, but only for private use. Parts of the Website content may not be used for any other purpose unless written permission has been granted.

3.3 DISCLAIMER

3.3.1

We cannot guarantee that the Website will function without errors or interruptions. We are not liable for damage arising from the use of electronic means of communication. This also includes damage caused by delayed delivery or non-delivery of electronic communications, interception or manipulation of electronic communications by persons or computer programs used for electronic communication, or the transmission of viruses.

3.3.2

Although this Website has been created with the greatest care, Product characteristics (presentation or Product information) may not be displayed or depicted accurately. In this case, the characteristics on the Product packaging itself take precedence. In the event of such a discrepancy, you may return the Product in accordance with the procedure set out in Article 2.5 “Returns and Contract Withdrawal” or claim compensation in accordance with Article 2.6.

3.3.3

The Website contains links to third-party websites. We cannot guarantee either the content or proper functioning of these websites. We make every effort, within our capabilities, to ensure that the Website does not contain viruses, but we cannot provide any guarantee.

4. MISCELLANEOUS

4.1 CONTACT DETAILS

4.1.1

Our contact details are:

Beerwulf B.V.

Stadhouderskade 80, 1073 AT Amsterdam, the Netherlands

Telephone number: +49 (0) 800 181 4322 (free landline number)

Opening hours: Monday to Friday, 10:00 AM – 5:00 PM

Email address: service@beerwulf.com

Chamber of Commerce number: 67422020

VAT number: DE312376766

4.1.2

If the Products do not meet the expected quality, please inform us as soon as possible and preferably no later than 30 days after delivery. Where possible, please contact our Customer Service by telephone on +49 (0) 800 181 4322 (Monday to Friday, 10:00 AM – 5:00 PM) or send an email to service@beerwulf.com. You can also reach us on this number with any further questions.

4.1.3

The European Commission provides an online dispute resolution platform. You can find it via the external link http://ec.europa.eu/consumers/odr/. We do not participate in dispute resolution proceedings before consumer arbitration boards.

4.2 CHANGES TO THESE GENERAL TERMS AND CONDITIONS

4.2.1

We recommend that you print these T&Cs for future reference or save them on your computer. We may occasionally amend these T&Cs. You should therefore read and agree to these T&Cs again whenever you use the Website or order Products, so that you always know which T&Cs apply at that time.

4.2.2

Each article of these T&Cs is valid independently. If a court or competent authority decides that one or more articles are invalid or unenforceable, the remaining articles will remain unaffected and continue to apply.

4.3 PERSONAL DATA

4.3.1

In order to fulfil contracts, we collect consumers’ personal data. In doing so, we comply with the relevant provisions of data protection law. Details can be found in our Privacy Statement, which you can view at any time in printable form by clicking here.

4.4 CODE OF CONDUCT

4.4.1

Beerwulf complies with the Dutch Thuiswinkel Code of Conduct and the Belgian BeCommerce Code of Conduct.

4.5 APPLICABLE LAW AND JURISDICTION

4.5.1

These T&Cs and any contract concluded are governed by and interpreted in accordance with the laws applicable in Germany. In relation to our Products, you may bring legal proceedings before the courts of Düsseldorf (Germany) or any other competent courts provided for by law.