Payment, Delivery & Returns

DELIVERY

How long does delivery take?

Orders usually arrive within 2–5 business days (Monday to Saturday, 8:00 AM – 6:00 PM).

During peak periods or in remote areas, delivery may take longer. We therefore recommend ordering in good time.

Can I choose a delivery date?

At the moment, it is not possible to select a delivery date directly on the Beerwulf website.

However, once you receive your tracking email from DPD, you can change your delivery date via the DPD Predict service.

How much does delivery cost?

Delivery is free for full boxes. A full box contains one of the following options:

• 1 BLADE or BLADE starter set
  
• 3 x 5L kegs
  
• 2 BLADE kegs
  

If your order does not make up a full box, a flat shipping fee of €8.95 per box applies. This is shown in the basket, during checkout and in the order confirmation.

Do you deliver to my region?

We currently deliver only within Germany and Austria.

Beerwulf also operates in other European countries. To shop in another country, click the flag icon in the top-right corner of our website and select your preferred market.

Where is my order?

On the evening before delivery, you will receive a tracking email from DPD. You can use the link to check the delivery status or reschedule delivery.

What if I have not received my order?

If your delivery is more than one week late, please contact our Customer Care team.

Please get in touch within 30 days of placing your order so we can resolve the issue with DPD.

If DPD has attempted delivery three times without success, your parcel will be returned to Beerwulf. In that case, please contact our Customer Care team — we’ll be happy to help arrange redelivery.

I only received part of my order — what now?

Orders may be shipped in multiple parcels. You will receive a separate tracking link for each parcel.

Please check all links. If a parcel is still missing after one week, contact our customer service team.

Can I change the delivery address after placing my order?

Usually not, as processing in the warehouse begins very quickly.

However, if you contact our customer service team immediately after placing your order, we will check whether a change is still possible.

What happens if I’m not at home?

If you are not at home when delivery is attempted:

• Your parcel will be taken to the nearest DPD Pickup parcel shop.
  
• A signature and valid proof of age are required to collect the parcel.
  
• The DPD tracking email contains details of the pickup location.
  

After three failed delivery attempts, the parcel will be returned to Beerwulf.

Important: You cannot instruct DPD to leave the parcel unattended. Every delivery requires proof of age and a signature — even for alcohol-free products.

Can I have my order delivered to a pickup location?

Yes. Once you receive the tracking email, you can redirect the delivery to a DPD Pickup parcel shop of your choice.

You may also use a parcel forwarding service, but please note: Beerwulf accepts no responsibility for issues, exchanges or returns via third-party providers.

I missed my DPD delivery — what now?

If you missed a delivery, check the tracking link — the parcel is usually left at the nearest DPD parcel shop.

After three failed delivery attempts, the parcel will be returned to Beerwulf. Please then contact customer service to arrange a replacement delivery.

Do I need to sign for my delivery?

Yes. All Beerwulf orders require proof of age and a signature upon delivery or collection.

The recipient must present one of the following valid forms of ID to confirm they are over 18:

• Passport
  
• Driving licence
  
• Identity card
  
• Police or Bundeswehr service ID
  

This applies regardless of whether delivery is made to your address, a neighbour or a parcel shop.

RETURNS

How can I return my order?

Changed your mind? No problem. Let us know within 30 days of receiving your order:

• Contact our Customer Care team.
  
• We will send you a prepaid DPD return label.
  
• You can drop off the parcel at a DPD return point near you.
  

The Product must be returned within 14 days after notification.

Please note: Sale items with a short best-before date must be returned within 14 days.

What return conditions apply?

Returned items must be unused and in their original packaging, unless they are defective.

A partial refund may apply for damaged or unsellable items.

How long does a refund take?

Once your return has arrived at our warehouse, the refund will be processed within 14 days.

The refund will be made to the original payment method.

What should I do if my item is damaged?

If your parcel is damaged upon delivery, inform the DPD driver immediately and insist that it is digitally recorded as a “damaged shipment”.

If you only notice the damage later, please take clear photos of the packaging and contents and send them to customer service.

Get in touch within 30 days of receiving your order — we’ll arrange a solution.

What should I do if I received the wrong item?

Please contact our customer service team as soon as possible via chat, phone or email — we’ll resolve the issue promptly.

I received a Beerwulf order as a gift, but there’s a problem — what now?

Please contact our customer service team.

Where possible, provide the original order number — this helps us resolve the issue more quickly.

Important: If the order contains a device, we can only transfer the warranty to you if we have the original order details.