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18 years or older? Great! Time to discover the best home draught beers and machines.
Frequently asked questions
Can I combine multiple promotions on the same order? Which payment methods do you accept? And is the payment secure? You can find the answers to these questions and more here.
Want to contact our Customer Service? The fastest way to get help is by contacting our Chat Bot in the bottom right corner of our website.
Due to the Alcohol Act in the Netherlands, supermarkets, liquor stores, and online shops are allowed to offer a maximum discount of 25% on alcoholic beverages. For this reason, our discounts also have a limit of 25%.
If a minimum order value applies to a specific discount code, we will clearly state this where the discount code is displayed. The minimum order value (if any) varies per promotion. Please ensure you always read the terms and conditions of the promotion in the relevant email or on our website. If in doubt, you can contact our customer service.
You should receive your birthday Beerwulf discount codevia email 14 days before your birthday, provided you filled in your date of birth when setting up your account.
If you don't receive a code, or you'd like to add your birthday to your Beerwulf account, please contact Customer Care via the chatbot.
Most discount codes expire after 21 days, however specific promotions may differ. Please check the email you received the discount code in for details.
Unfortunately, promotions and discounts cannot be combined, unless otherwise stated.
Yes, you can purchase our products as a gift - you can set the delivery address to your own, or someone else's.
Please make sure to share the order number with the recipient in case there's a problem with the order. This is particularly important if the gift is a machine.
If you are purchasing a machine as a gift, it is important to contact Customer Care to arrange a warranty transfer.
Unfortunately it is not possible to add a gift message at this time.
Technically the warranty for a beer machine is in the name of the purchaser, not the recipient of a gift.
We can easily transfer the warranty for you, just in case there's a problem. Please contact Customer Care using your original email. You will need to provide them with your order number and the name and email of the gift recipient.
Unfortunately, it is not possible to add a personal message to your order at this time.
First, check your spam/junk folder.
If you have not received a confirmation email within 30 minutes of placing your order, please contact Customer Care.
If your email is found in spam/junk, we suggest adding noreply@beerwulf.com to your list of contacts.
This could be due to a payment issue (see the "Paying" section), or a website error - try refreshing your browser, changing browser or clearing your cache.
If these tips don't help, please contact Customer Care.
Here are a few things to try if your payment won't go through:
• Use the browser Google Chrome
• Delete browser history and cookies
• Refresh the website and log in again
• Try on a different device
• Check the billing postcode on your order matches the one with your bank
If none of these options help, please contact your bank, or Customer Care.
We accept iDEAL, credit cards, and PayPal at checkout.
We use a secure third party payment provider to ensure that your payment is processed in a secure manner. Please see our Terms & Conditions for more information.
Invoices can be found in your confirmation order email. Look for the link "Download my invoice".
If there is an issue with your invoice, please contact Customer Care.
All prices listed on Beerwulf.com include VAT. The total amount of VAT charged is stated in the email with your order confirmation.
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