Terms & conditions

You can find our General Promotion Terms and Conditions here.

1. GENERAL INFORMATION

1.1 Welcome to our website www.beerwulf.com (the "Website"). The Website is provided by Beerwulf B.V. ("Beerwulf").

1.2 These general terms and conditions (the "T&Cs") apply to your use of the Website and your purchases of products listed on the Website, including but not limited to alcoholic beverages, beer kegs, beer taps, packaging and/or accessories (the "Products"). These T&Cs apply to customers purchasing Products who are not acting for purposes connected with a business, trade, craft or professional activity ("B2C Customer" or "You"). Our Products are therefore not intended for resale.

1.3 If you are a business-to-business customer and/or intend to purchase Products for resale, we reserve the right to use any means necessary to prevent you from purchasing the Products.

1.4 Please read these T&Cs carefully before placing an order. By using this Website, you confirm that you accept these T&Cs and agree to comply with them. If you do not agree to these T&Cs, you must not use the Website.

1.5 We reserve the right to block users from using our Website or payment system if you violate these T&Cs in any way.

2. TERMS OF SALE

2.1 MINIMUM AGE FOR ALCOHOL CONSUMPTION

2.1.1 We only sell and deliver Products to persons who have reached the minimum age of 18 years. In the Netherlands, it is a criminal offence to buy or attempt to buy alcohol if you are under 18 years old. Therefore, the purchaser, recipient and consumer of Products ordered through the Website must be 18 years of age or older.

2.1.2 We have implemented various age verification checks during the ordering process to ensure compliance with our legal obligations, and we reserve the right to refuse or cancel your order at any time if we have reason to believe that you, the recipient, or the person consuming the Products does not meet the legal minimum drinking age.

2.2 PRODUCTS

2.2.1 Our Website is intended solely to promote Products in markets where Beerwulf sells Products.

2.2.2 We guarantee that the Products sold by Beerwulf comply with the description on the Website and the Product labelling, are of satisfactory quality, and comply with all legal requirements. To the fullest extent permitted by law, we disclaim all other warranties, express or implied, relating to Products sold by Beerwulf. Any disclaimer of warranty under these T&Cs does not affect your statutory rights regarding defective or incorrectly described goods.

2.2.3 We recommend storing Products in a dry place, away from direct sunlight or rain, and not storing them below freezing temperatures or in an open environment.

2.2.4 Products sold to B2C customers are intended for end users only and not for resale.

2.3 PLACING ORDERS AND ACCEPTANCE

2.3.1 You may place an order by selecting the desired Products, entering the required information, and following the on-screen instructions during the ordering process. During checkout, you can review the information and correct any errors before submitting the order. Please take the time to read and verify the details at every stage of the ordering process, as details can no longer be changed once the order has been placed. During the ordering process, Products are only reserved once payment has been processed.

2.3.2 If you have any questions regarding the T&Cs and/or the ordering process, please contact us before placing an order.

2.3.3 Once you are ready to order, you can complete the ordering process and place your order by clicking the "Pay" button on the checkout page. Once you have clicked "Pay", you can no longer amend your order. You will then be redirected to the payment page to complete payment.

2.3.4 After completing payment, you will receive an email confirming that your order has been placed (the "Confirmation Email"). The Confirmation Email includes details of your order, such as the Products and prices (including shipping costs and taxes), plus any additional relevant order information. Please retain or print this Confirmation Email for your records. If you have not received a Confirmation Email by the next business day after placing your order, please contact us.

2.3.5 The contract between you and Beerwulf comes into effect when you receive the Confirmation Email. You may not transfer your rights under the contract or these T&Cs without our approval.

2.3.6 We reserve the right to cancel your order at any time and for any reason.

2.3.7 If your order is cancelled, we will notify you as soon as possible and refund any money paid for the Products as soon as possible (and no later than fourteen (14) days after cancellation).

2.3.8 Orders for Products can only be placed through our Website and not by any other means. We reserve the right at any time to impose limits on the quantity of Products ordered and the total order value.

2.4 PRICES AND PAYMENT

2.4.1 All prices and charges, such as shipping costs, on the Website are in Euros (EU) and include VAT and duties.

2.4.2 The prices for Products are those displayed on the Website checkout page at the time you place your order. Displayed prices may change from time to time without prior notice. However, such changes will not apply once we have accepted your order. If we accept and process your order where there has been a clear and unmistakable pricing error, we reserve the right to cancel your order, refund any money paid, and request the return of any delivered Products. In that case, we will cover the return shipping costs. In all cases, Article 2.6 Returns and Cancellation applies.

2.4.3 You may only pay for Products using the payment methods displayed on the Website. We do not accept any other payment methods. If you use a discount code, please note that only one discount code may be used per order unless specifically stated otherwise.

2.4.4 All payment instructions are processed through a third-party payment provider. The provider’s own terms and conditions apply to these payment instructions.

2.4.5 By paying for an order using PayPal, a credit card or debit card, you confirm that you are the authorised cardholder.

2.4.6 All cardholders are subject to validation checks and authorisation by the card issuer. If your card issuer refuses to authorise payment, we cannot accept your order. We cannot be held liable for delays or non-delivery in such cases.

2.5 DELIVERY INFORMATION

2.5.1 We deliver throughout the Netherlands. Orders will not be delivered outside these jurisdictions. We reserve the right to amend these jurisdictions at any time.

2.5.2 Delivery charges may apply depending on the value of your order. Delivery costs are shown on the Website and will also be displayed during checkout and in the Confirmation Email.

2.5.3 Please note that deliveries are not made on Sundays and Mondays. This may vary from time to time. During checkout, you may indicate your preferred delivery date. Once the order has been placed, it is no longer possible to change the delivery date or time slot. We will do our best to meet the requested delivery date or time slot. However, if delays occur, we will inform you through the Website, email, Confirmation Email and/or carrier tracking information.

2.5.4 Products sold by Beerwulf are delivered by DHL. On the scheduled delivery date, DHL will send you an email with a track & trace link so you can follow your parcel. Please note that the use of these services is subject to DHL’s own terms and conditions, which we advise you to review in advance. We are not liable for delayed or incorrect deliveries.

2.5.5 Orders are delivered to the address provided when placing the order. Addresses cannot be changed after the order has been placed. We are not responsible for incorrect information provided by you. You may also nominate another recipient for delivery. You acknowledge that acceptance of delivery by you, a designated recipient, or any person accepting delivery on your behalf at the delivery address will be considered proof of successful delivery, at which point responsibility for the Products passes to you. If you appoint another carrier or third party to receive the Products, we cannot be held liable for any damage, breakage or similar occurring after delivery.

2.5.6 Persons receiving deliveries containing alcoholic Products must be of legal drinking age. The courier may ask for proof of age and identification. Delivery may be refused if valid identification is not provided.

2.5.7 If nobody is home or no adult is available to receive the Products, DHL will return the parcel and leave a “Delivery Attempted” card in your letterbox. This card explains the available options. You can submit your delivery preferences through the DHL website. DHL may also attempt delivery to neighbours where possible. DHL will attempt delivery three times before returning the parcel to us or taking it to a local depot for collection.

2.5.8 The above age verification also applies to alternative delivery and collection methods and locations.

2.5.9 Please check that the delivered Products are correct and match your order. If not, contact us within thirty (30) days to inform us.

2.6 RETURNS AND CANCELLATION

2.6.1 If you wish to return your purchase because you are not satisfied with the product, or because the product is defective or does not match the description, you must notify us no later than 30 days after delivery of the order. This period does not affect your statutory rights relating to defective products or products that do not match the description.

2.6.2 If, within 30 days of delivery, you determine that the product is defective or does not match the description, we will refund the purchase price within 14 days after we have received the product(s) at our warehouse.

2.6.3 If, within 6 months of delivery, you report that the product is defective or does not match the description, you must make the relevant product available for return, repair or replacement. Failure to do so may result in you not being entitled to a refund, repair or replacement. If we are able to repair or replace the product, you will not receive a refund.

2.6.4 If you wish to cancel your purchase, you may exercise your right of withdrawal via the online withdrawal function on our website or by contacting us as soon as possible. We will do our utmost to assist you. However, if the order has already been dispatched, you must follow the returns procedure described above. We reserve the right to decide this at our sole discretion. Once the cancellation has been confirmed, we will refund you within 14 days of receiving the product(s) at our warehouse.

2.6.5 Following delivery of the order, a cooling-off period of 30 days applies, during which you may return the product for any reason. For "Promo" products purchased at a reduced price and with a short best-before date, this cooling-off period is 14 days. The product must be unused and in its original packaging.

2.6.6 We also use our delivery partners for returning products to our warehouse. After you contact our customer service team regarding the return of your shipment, we will schedule a collection date for the products by email. Packages can only be collected on the requested day between 07:30 and 17:30. As carriers' delivery routes vary daily, an exact collection time cannot be specified in advance. If you have provided your mobile telephone number, you will receive SMS updates on the day of the scheduled collection. The products must be returned no later than 14 days after your notice of cancellation.

2.6.7 We will reimburse the price paid for the products, including any delivery charges paid for the delivery of the products. We will bear the cost of returns made using our return services. Please note that if you choose a different shipping method or carrier, the cost of returning the products will be your responsibility. If you choose a different shipping method or carrier, Beerwulf shall not be liable for any damage to the products during the return process and any costs arising from such damage will be borne by you. If you have purchased a "Refurbished BLADE", the same rule applies; however, as these are sold only as part of a bundle, we ask that you return the two additional kegs together with your order in order to qualify for a full refund.

2.6.8 We will refund the relevant amounts as soon as possible and no later than 14 days after receiving the returned products at our warehouse, using the same payment method that was used to pay for the order. However, we may withhold the refund until we have received the products or until you have provided proof of shipment, whichever occurs first.

2.6.9 The right to return does not apply to sealed products where the seal has been broken after delivery for reasons of health protection or hygiene; we will not accept the return of such products. We may make a deduction from the refund for any reduction in the value of the products supplied to you if that reduction in value results from unnecessary handling or damage caused by you.

2.6.10 Please note that we accept returns for all our products within the applicable cooling-off period, regardless of the condition of the product. If a product has been used more than necessary to establish its nature, characteristics and functioning, we may apply a deduction for depreciation to the amount to be refunded.

2.6.10A For beer dispensing systems, the following indicative deduction schedule applies, based on the condition of the returned appliance and subject to assessment on a case-by-case basis:

• Opened, unused, all components intact: 0%.
• Opened and tested (switched on, no consumables used): Up to 10–15% loss of value (assessed on a case-by-case basis).
• Used (kegs connected, signs of use visible): Up to 30–50% loss of value (assessed on a case-by-case basis).
• Heavily used or damaged to such an extent that a fair assessment is not possible: Up to 100% loss of value (assessed on a case-by-case basis).

2.6.10B These deduction ranges reflect the actual reduction in value resulting from handling beyond what is necessary to assess the product. They are indicative and may be adjusted proportionately on a case-by-case basis. A deduction does not mean that the return is refused.

2.6.11 Please note that for products purchased at a discount or as part of a special offer, both these Terms and Conditions and the specific terms of the relevant promotion or offer apply. Refunds will be made based on the promotional price, taking into account any discounts applied.

2.6.12 Further information about cancelling an order and exercising your rights can also be found in the confirmation email and on the "Delivery & Returns" page on our website. You may also exercise your right of withdrawal via the online withdrawal function, which is directly accessible through the [My Orders or My Account] section of our website.

2.6.13 Nothing in these Terms and Conditions affects your statutory rights in relation to the product(s).

2.7 DEVICE ISSUES

2.7.1 The SUB:

If you experience any issues with your SUB, please contact us. We will help you, for example by providing troubleshooting tips for specific issues.

If this does not work, we will arrange for the device to be collected and sent for repair, which takes approximately 10–15 business days, or longer depending on the nature of the issue. After repair, The SUB will be returned to you.

If kegs have been damaged while using the defective SUB, we will replace up to 2 kegs.

2.7.2 BLADE:

If you experience any issues with your BLADE, please contact us. We will help you, for example by providing troubleshooting tips for specific issues.

If this does not work, we will arrange for the device to be collected and sent for repair, which takes approximately 10–15 business days, or longer depending on the nature of the issue. After repair, the device will be returned to you.

If kegs have been damaged while using the defective device, we will replace up to 2 kegs.

2.8 PRODUCT WARRANTY FOR BEER TAP SYSTEMS

2.8.1 Each beer tap device we sell to you comes with a manufacturer’s warranty. The manufacturer of BLADE is WIK Elektro-Hausgerate Vertriebs GmbH & Co. Prod. KG. The manufacturer of The SUB is Groupe SEB Moulinex S.A. (or one of its subsidiaries). For more information about the applicable terms, please refer to the warranty provided by the relevant manufacturer for the relevant device. If a beer tap device sold to you develops a defect while under warranty, or if you have any other issue with the Product, you should contact us in the first instance. If the applicable terms are unclear, you may contact us to determine the manufacturer’s warranty applicable at that time.

2.8.2 The warranty for both a SUB and a BLADE is two (2) years, but refurbished BLADEs have a warranty of twelve (12) months from the purchase date, as they have been used before. The repair process for a SUB is described in section 2.8.1 above. If an issue occurs with a BLADE device within six (6) months of purchase, we will replace the device free of charge with a new device. If an issue occurs more than six (6) months after the purchase date, we will provide you with a repaired or refurbished device, unless you can prove that the defect existed at the time of delivery. If the device becomes defective outside the two (2)-year warranty period, we are no longer liable for repair or replacement of the device. This does not affect your statutory rights.

2.8.3 We only provide a warranty for Products purchased/ordered through our Website. Please provide proof of purchase, such as an order number, when making a warranty claim. If you no longer have proof of purchase, you cannot make a warranty claim.

2.8.4 To the fullest extent permitted by law, we disclaim all other warranties, express or implied, relating to the Products. Any warranty provided under these T&Cs does not affect your statutory rights regarding defective or incorrectly described goods.

2.8.5 The warranty provided under this article does not apply to defects in Products caused by normal wear and tear, intentional damage, accidents or negligence by you or a third party, failure to use the Product in accordance with our instructions, expiry of the best-before date, or modification or repair of the Product by you without our prior approval.

2.8.6 It is your responsibility to ensure that Products are stored safely and appropriately. Kegs must be stored in a dry place and must not be exposed to direct sunlight or rain, stored below freezing temperatures, or stored outside or in an open environment.

2.8.7 Shortly after you purchase a device, we will send you an email with the maintenance guidelines for that device. We are not responsible for any damage if you do not follow these guidelines.

2.8.8 We supply the Products for domestic and private use only. You agree not to use the Products for commercial purposes.

2.8.9 We cannot be held liable for damage caused to you or your property as a result of improper use of our Products.

2.9 LIABILITY

Our maximum liability in connection with your purchase of Products is an amount equal to the total price paid in connection with your order for the Products. However, nothing in these T&Cs will exclude or limit our liability where it would be unlawful to do so.

3. TERMS OF USE OF THE WEBSITE

3.1 PRIVACY POLICY AND COOKIE POLICY

3.1.1 We collect and process personal data from visitors to our Website and persons entering into an agreement with us. We use various cookies on the Website. Our Privacy and Cookie Policy applies to the use of the Website and forms an integral part of these T&Cs.

3.2 INTELLECTUAL PROPERTY RIGHTS

3.2.1 The Website and all content, features and functionality, including but not limited to all information, software, text, images, video and audio, as well as their design, selection and arrangement, are owned by us or by our group companies, affiliates, subsidiaries and partners, their licensors or other providers of such material, and are protected by copyright, trademarks, patents, trade secrets and other intellectual property or proprietary rights. You will not attempt to claim any such intellectual property rights. All rights are reserved.

3.2.2 You may use the Website solely for purposes that comply with these Terms, and none of the materials referred to in Article 3.2.1 may be reproduced, copied, redistributed, published, downloaded, displayed, posted or transmitted in any form or by any means, sold, rented or sublicensed, used to create derivative works, or otherwise exploited in any way without our prior express written permission.

3.2.3 You may not use any part of the content on our Website for any other purpose without obtaining a licence from us or the other rights holders.

3.3 DISCLAIMER

3.3.1 Despite the continuous care and attention we devote to the content of the Website, we cannot guarantee the completeness and accuracy of our Website. We are not liable for damage resulting from the use of this Website, or the inability to use it, including any inaccuracies or incompleteness in the information posted on the Website. We are only responsible for losses you suffer as a result of our breach and only insofar as they were a foreseeable consequence for both of us at the time you placed the relevant order. Nothing in these T&Cs will exclude or limit our liability for death or personal injury resulting from our breach of contract, tort, fraud or negligence, or for any loss that cannot be excluded or limited under applicable law.

3.3.2 We cannot guarantee that the Website will operate error-free and without interruption. We are not liable for damage that may arise from the use of electronic means of communication, including but not limited to damage resulting from delayed or failed delivery of electronic communications, or from interception or manipulation of electronic communications by persons or computer programs used for electronic communication or virus transmission.

3.3.3 The images of Products on our Website are for illustrative purposes only. Although this Website has been compiled with the greatest possible care, Product characteristics, such as appearance or product information, may not be displayed or depicted accurately. In such cases, the characteristics on the Product packaging itself prevail. In the event of such a difference, you may return the Product within thirty (30) days in accordance with the procedure set out above in Article 2.6 Returns and Cancellation.

3.3.4 The Website contains links to third-party websites. We cannot guarantee the content or operation of these websites. You are advised to read the terms and conditions of those websites. We do our best to keep the Website free from viruses, but no guarantees can be given.

4. OTHER MATTERS

4.1 CONTACT DETAILS

4.1.1 Our contact details are:

Beerwulf B.V.

Stadhouderskade 80, 1073 AT Amsterdam, the Netherlands

Telephone number: 0800 - 233 79 85 (free landline number)

Office hours:

Monday to Friday from 9:00 to 16:00.

Email address

Chamber of Commerce: 67422020

VAT number: NL 856981059B01

4.1.2 You may not transfer your rights under these T&Cs. We may transfer our rights or obligations under the T&Cs or a contract with you from time to time to one of our group companies.

4.2 CHANGES TO THESE T&Cs

4.2.1 We recommend that you print these T&Cs or save them to your computer for future reference and/or review. We may amend these T&Cs from time to time without prior notice. Therefore, each time you use the Website or order Products, you should read these T&Cs before ordering Products so that you are always aware of the T&Cs in force at that time.

4.2.2 Each article of these T&Cs is valid separately. If any court or competent authority finds that one or more articles, or any part thereof, are invalid or unenforceable, the remaining articles will remain in full force and effect.

4.3 GOVERNING LAW AND JURISDICTION

4.3.1 These T&Cs and agreements entered into are governed by and interpreted in accordance with the laws of the Netherlands, and you may bring legal proceedings relating to the Products before the court in Amsterdam.

4.3.2 If you experience issues with Products purchased on the Website, you may submit a complaint with a view to possible out-of-court dispute resolution via the European Commission’s online dispute resolution platform at https://ec.europa.eu/consumers/odr/
(Last updated on 17 June 2024)