Beerwulf Terms & Conditions

View our general promotional terms and conditions here.

1. GENERAL INFORMATION

1.1 Welcome to our website www.beerwulf.com (the “Website”).The Website is provided by Beerwulf B.V. (“Beerwulf”).

1.2 These terms and conditions (the “Terms”) apply to your use of the Website and your purchases of products listed on the Website, including, but not limited to, alcoholic beverages, beer dispensing equipment, kegs, packaging, and/or accessories (the “Products”).These Terms apply to customers who purchase our Products and who are not acting for purposes related to business, entrepreneurial, commercial, or professional activities (“B2C Customer”).

https://beerwulf.com/pages/reseller-terms-and-conditions 1.3 Please read these Terms carefully before placing your order.By using this Website, you confirm that you accept these Terms and agree to comply with them.If you do not agree to these Terms, you may not use the Website.

1.3 The buyer's own terms and conditions do not apply.

1.4 We reserve the right to exclude users from using our website or payment system if they violate these terms and conditions in any way.

2. TERMS OF SALE

2.1 MINIMUM AGE FOR ALCOHOL CONSUMPTION

2.1.1 We only sell and deliver products to persons who have reached the minimum age of 16. In Austria, it is a criminal offense to purchase alcohol or attempt to purchase it if you are under 16 years of age. Therefore, the buyer, recipient, and consumer of the products ordered on the website must be at least 16 years old.

2.1.2 We have integrated various age verification measures into the ordering process to ensure that we comply with our legal obligations, and we reserve the right to refuse or cancel your order at any time if we have reason to believe that you, the recipient, or the consumer of the products have not reached the minimum age for alcohol consumption.

2.2 OUR PRODUCTS

2.2.1 Our website is solely for the purpose of promoting our products in Austria.

2.2.2 Our products are suitable for consumption. We guarantee that the products we supply correspond to the description on the website and the labeling on the products, are of good quality, and comply with all legal requirements. We disclaim all other express or implied warranties relating to the products to the fullest extent permitted by law. A disclaimer of liability within these Terms and Conditions does not affect your statutory rights in the case of defective or incorrectly described goods.

2.2.3 We recommend storing the products in a dry place, protecting them from direct sunlight or rain, and not storing them at temperatures below freezing or in an open environment.

2.2.4 Products sold to B2C customers are intended for end consumers and not for resale.

2.3 PLACING ORDERS AND ACCEPTANCE

2.3.1 You can place an order by selecting the desired products, entering the required information during the ordering process, and following the instructions on your screen. During the ordering process, you can review the details and correct any errors before submitting the order. Please take the time at each stage of the ordering process to read and review the order details, as they cannot be changed after the order has been placed. Products are only reserved after payment has been received.

2.3.2 If you have any questions regarding the Terms and Conditions and/or the ordering process, please contact us before placing an order.

2.3.3 When you are ready to place an order, you can proceed through the ordering process and submit your order by clicking the "Place Order" button on the order page. Once you have clicked "Place Order," you cannot change your order. You will then be redirected to the payment page to complete your payment.

2.3.4 After you complete payment on the payment page, you will receive an email confirming that you have placed your order (the “Confirmation Email”). The Confirmation Email contains details of your order, such as the products and prices (including shipping and tax), as well as any other order-related information. Please keep or print this Confirmation Email for your records. If you have not received a Confirmation Email by the next business day after placing your order, please contact us.

2.3.5 The contract between you and Beerwulf takes effect upon receipt of the Confirmation Email. You may not assign your rights under the contract or these Terms and Conditions without our consent.

2.3.6 We reserve the right to cancel your order at any time for legally permissible reasons.

2.3.7 If your order is cancelled, we will inform you as soon as possible, and the money you paid for the products will be refunded to you as soon as possible (no later than 14 days after the cancellation).

2.3.8 Orders for our products can only be placed through our website and not by any other means. We reserve the right to set a limit at any time on the number of products ordered and the total value of the order.

2.4 PRICES AND PAYMENT

2.4.1 All prices and fees, such as shipping costs, on the website are in euros (EUR) and include VAT and duties.

2.4.2 The prices of the products correspond to those displayed on the website's order page when you place your order. The displayed prices may be changed from time to time without prior notice. However, such price changes will no longer apply once we have accepted your order. If we accept and process your order while there is a clear and undeniable error in the pricing information, we are entitled to cancel your order, refund any amounts already paid, and request that you return any delivered products to us. We will bear the costs of returning the products. In any case, Section 2.6 Returns and Cancellations applies.

2.4.3 You can only pay for the products using the payment methods specified on the website. We do not accept any other payment methods. If you use a discount code for payment, please note that you can only use one discount code per order, unless expressly stated otherwise. Multiple discount codes cannot be combined.

2.4.4 All payment orders are processed through an external payment service provider. These payment orders are subject to the terms and conditions of the respective service provider.

2.4.5 When you pay for an order with PayPal, a credit card, or a debit card, you declare that you are the cardholder of the card used.

2.4.6 All cardholders are verified, and the card issuer is requested to perform an authorization check. If your card issuer does not authorize payment to us, we cannot accept your order. In this case, we are not liable for any delays or non-delivery.

2.5 DELIVERY INFORMATION

2.5.1 We deliver throughout Austria. Orders are not delivered to locations outside of Austria. Our goal is to deliver to as many locations as possible throughout Austria. However, due to logistical limitations, we cannot offer delivery to certain areas. Please note that some regions may be excluded due to operational capacity. If your delivery address is located in one of these regions, you will be informed during the ordering process.

2.5.2 Shipping fees may apply to your order. These depend on the order total. Shipping costs are listed on the website at https://beerwulf.com/pages/delivery-returns, will be communicated to you during the ordering process, and are also included in the confirmation email.

2.5.3 Please note that there are no deliveries on Saturdays and Sundays. However, this may vary from time to time. We will do our best to meet the delivery date. However, should it not be possible to meet the delivery date, or should delays occur, we will inform you of the expected delay using the carrier's tracking information.

2.5.4 Your order will be delivered by our trusted delivery partners. On the scheduled delivery date, your carrier will send you an email with a tracking link, allowing you to track your package. You can also download the corresponding app. The app provides additional information and further options regarding your delivery. Please note that the use of these services and products is subject to the separate terms and conditions of our delivery partners, which you should review in advance. We are not liable for delayed or incorrect deliveries to the extent that such liability can be legally excluded under applicable law.

2.5.5 Orders will be delivered to the address you provided when placing your order. We are not liable for any incorrect information you provide. You can also specify a different recipient for the delivery of your order. You acknowledge that any acceptance by you, a designated recipient, or any other person accepting the delivery on your behalf at the specified delivery address will be considered proof of successful delivery, at which point responsibility for the products transfers to you. If you appoint another delivery service or party to accept the products at the delivery address provided to us, we will not be liable for any damage, breakage, or similar issues that occur after delivery.

2.5.6 Individuals receiving a delivery containing alcoholic products must be of legal drinking age. The delivery person may check the recipient's age and request proof of identity. The delivery person may refuse delivery of the products if no valid proof of identity is provided.

2.5.7 If no one is home or if no adult is present to accept the products, the delivery person will take the package back and leave a "Delivery Attempt" card in your mailbox. This card will outline the options available to you. You can request redelivery via the delivery partner's app or website. Our delivery partner will make a total of three delivery attempts before the item is returned to us or held at a local depot for you to pick up.

2.5.8 The age verification mentioned above also applies to the selection of other delivery and pickup methods and locations.

2.5.9 Please check that the products you received are correct and match your order. If not, please contact us within 30 days to inform us.

2.6 RETURNS AND RIGHT OF WITHDRAWAL

2.6.1 If you wish to return your purchase because you are not satisfied with the product, or it is faulty or was incorrectly described, you must inform us no later than 30 days after delivery of your order. This deadline does not affect your statutory rights regarding faulty or incorrectly described products.

2.6.2 If you discover within the first 30 days after delivery that the product is faulty or was incorrectly described, we will refund the purchase price within 14 days of the product(s) being received at our warehouse.

2.6.3 If you report within the first 6 months after delivery that the product is faulty or was incorrectly described, you must make the product available for return, repair, or replacement. Failure to do so may result in you not receiving a refund, repair, or replacement. If we are able to repair or replace the product, you will not receive a refund.

2.6.4 If you wish to cancel your purchase, please contact us as soon as possible. We will do our best to assist you. However, if the order has already been shipped, you must follow the return procedure described above. We reserve the right to make a decision in this regard at our sole discretion. Once the cancellation has been confirmed, we will refund you within 14 days of receiving the product(s) at our warehouse.

2.6.5 After delivery of your order, you have a 30-day cooling-off period during which you can return the product without giving any reason. For "promotional products" purchased at a reduced price with a short shelf life (BBD), this cooling-off period is 14 days. The product must be returned unused, undamaged, and complete.

2.6.6 We also use our delivery partners for the return of products to our warehouse. After you contact our customer service regarding the return of your delivery, we will arrange a collection date for the products via email. Packages can only be picked up between 7:30 a.m. and 5:30 p.m. on the selected day. Due to the daily changing delivery routes of the transport companies, the exact time cannot be determined in advance. You will be notified by SMS on the scheduled pickup day, provided you have given us your mobile phone number. The products must be returned no later than 14 days after you declare your cancellation.

2.6.7 We will refund the price you paid for the products, as well as any shipping costs you incurred to receive them. We will cover the costs of returns made via the return service. Please note that if you use a different delivery method or provider, you will be responsible for the return shipping costs. If you choose a different delivery method or provider, Beerwulf is not responsible for any damage to the products that occurs during the return shipment, and you will bear all costs resulting from such damage. If you purchased a refurbished BLADE device, the same rule applies, but since these are only sold in bundles, please return both additional kegs with your order to receive a full refund.

2.6.8 We will refund the relevant amounts as soon as possible, but no later than 14 days after the products arrive at our warehouse, using the same payment method used to pay for the order. However, we may delay the refund until we have received the products or proof of return from you, whichever occurs first.

2.6.9 For health and hygiene reasons, the right of return does not apply to sealed products that have been opened after delivery, and we do not accept returns of such products. We may deduct from the refund amount any loss in value of the products delivered to you if the loss is due to unnecessary handling or damage caused by you.

2.6.10 Please note that we can only accept returns for all our products if they are unused, in their original condition, undamaged, and complete.

2.6.11 Please note that for products purchased as part of a promotion or special offer, these Terms and Conditions and any other terms and conditions of the promotion or special offer apply. Refunds will be issued at the offer price, taking into account any discounts applied.

2.6.12 Further information on how to cancel an order and exercise your rights can also be found in the confirmation email and on the Delivery and returns page on our website.

2.6.13 None of the provisions in these Terms and Conditions affect your statutory rights in relation to the product(s).

2.6.14 Shop Credit

Shop credit issued by Beerwulf is non-refundable and non-transferable.

It is linked to the customer account for which it was issued and cannot be shared or transferred.Shop credit cannot be exchanged for cash or any other cash equivalent.Shop credit expires 3 months after the date of issue, unless prohibited by applicable law.Shop credit must be redeemed by the original recipient and cannot be resold or used by any third party.

Shop credit can only be used for purchases on the website.Certain exclusions may apply where statutory restrictions apply.Shop credit can be used for future purchases, provided the credit is redeemed before its expiry date.Shop credit must be used for a single transaction and cannot be split across multiple purchases at the customer's discretion.If the shop credit exceeds the transaction value, the remaining balance after partial use will remain available in the customer's account for future purchases until the credit expires.All purchases made with shop credit are also subject to the website's standard terms and conditions.This includes, but is not limited to, return policies, shipping policies, and any other applicable rules or restrictions.

2.7 WARRANTY

2.7.1 Every beer dispenser we sell to you is covered by its manufacturer's warranty. The manufacturer of Blade is WIK Elektro-Hausgeräte Vertriebs GmbH & Co. Prod. KG. The manufacturer of BeerTender is Groupe SEB Moulinex S.A. (or one of its affiliated companies). For details of the applicable terms and conditions, please refer to the warranty terms provided by the manufacturer for the specific dispenser. If a beer dispenser sold to you develops a defect during the warranty period, or if you experience any other problem with the product, you should contact us first. If the applicable terms and conditions are unclear, you can contact us to determine which manufacturer's warranty applies at that time.

2.7.2 The warranty for BeerTender and Blade dispensers is 2 years, but refurbished Blade dispensers are covered by a 12-month warranty from the date of purchase, as they have been previously used. If a defect occurs in the device after the 2-year warranty period has expired, we are no longer obligated to repair or replace the device. This does not affect your statutory rights.

2.7.3 We only provide a warranty for products purchased/ordered through our website. When making a warranty claim, please submit proof of purchase, such as an order number. If you no longer have proof of purchase, you cannot make a warranty claim.

2.7.4 We disclaim all other express or implied warranties relating to the products to the fullest extent permitted by law. Any warranty or guarantee provided under these Terms and Conditions does not affect your statutory rights in the case of defective or incorrectly described goods.

2.7.5 Any warranty or guarantee provided by this section does not apply to defects in products caused by normal wear and tear, intentional damage, accidents or negligence on your part or on the part of a third party, use of the product in violation of our instructions, exceeding the expiration date, or modifications or repairs to the product that you have carried out yourself without our prior authorization.

2.7.6 You are responsible for ensuring that products are stored safely and appropriately. Barrels must be stored in a dry place and protected from direct sunlight and rain. They must not be stored at temperatures below freezing or outdoors or in an open environment.

2.7.7 Shortly after you purchase a device, we will send you an email with the maintenance guidelines for that device. We accept no responsibility if you do not follow these guidelines.

2.7.8 We supply the products for domestic and private use only. You agree not to use the products for commercial purposes.

2.7.9 We are not liable for any damage to you or your property resulting from improper use of our products.

2.8 LIABILITY

2.8.1 To the extent permitted by law, our liability in connection with the purchase of products is limited to the purchase price paid by the customer for the products in question.

2.8.2 This limitation of liability does not apply if and to the extent that liability cannot be excluded or limited under mandatory legal provisions – in particular in cases of personal injury, intentional misconduct, or gross negligence.

3. TERMS OF USE OF OUR WEBSITE

3.1 PRIVACY STATEMENT AND COOKIE POLICY

3.1.1 We collect and process personal data from visitors to our website and from individuals who enter into a contract with us. We use various cookies on the website. Our privacy and cookie policy applies to the use of the website and is an integral part of these terms and conditions.

3.2 INTELLECTUAL PROPERTY RIGHTS

3.2.1 The website and all its content, features, and functionalities (including, but not limited to, all information, software, text, images, videos, and audio recordings, as well as their design, selection, and arrangement) are our property or the property of our group companies, affiliates, subsidiaries, and partners, their licensors, or other providers of such materials and are protected by copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights. You do not acquire any rights to such intellectual property rights, nor may you attempt to do so. All rights reserved.

3.2.2 You may use the website only for purposes consistent with these Terms and Conditions, and none of the materials listed in Section 3.2.1 above may be reproduced, copied, redistributed, republished, downloaded, displayed, released or transmitted in any form or by any means, sold, rented, sublicensed, used to create derivative works, or exploited in any way without our prior express written consent.

3.2.3 You may not use any part of the content of our website for other purposes without having obtained a license from us or the other rights holders.

3.3 DISCLAIMER

3.3.1 Despite our constant maintenance and attention to the content of the website, we cannot guarantee the completeness and accuracy of our website. We are not liable for damages arising from the use (or inability to use) this website, including any inaccuracies or omissions in the information published on the website. We are only liable for losses incurred by you as a result of a breach on our part, and only to the extent that such losses were foreseeable to both of us at the time you placed the relevant order. Nothing in these Terms and Conditions excludes our liability for death or personal injury resulting from a breach of contract, tort, fraud, or negligence on our part, or for losses that cannot be excluded or limited under applicable law.

3.3.2 We cannot guarantee that the website will function flawlessly and without interruption. We are not liable for damages arising from the use of electronic means of communication, including, but not limited to, Damages resulting from slow or failed transmission of electronic means of communication, or from the interception or manipulation of electronic means of communication by persons or computer programs used for electronic communication, or from the transmission of viruses.

3.3.3 The product images on our website are for illustrative purposes only. Although this website has been created with the utmost care, it is possible that product characteristics (appearance or product information) may not be accurately represented or depicted. In this case, the characteristics indicated on the product packaging itself shall apply. In the event of such a discrepancy, you may return the product within thirty (30) days in accordance with the procedure described above in Section 2.6 Returns and Cancellations.

3.3.4 The website contains links to third-party websites. We cannot make any warranties regarding the content and operation of such websites. We recommend that you read the terms and conditions of such websites. We make every effort to ensure that the website is free of viruses, but we cannot guarantee this.

4. MISCELLANEOUS

4.1 CONTACT DETAILS

4.1.1 Our contact details are:

Beerwulf B.V.

Stadhouderskade 80, 1073 AT Amsterdam, The Netherlands

Business hours:

Monday to Friday, 9:00 AM to 4:00 PM

Email address: service@beerwulf.com

Company registration number: 67422020

VAT identification number: NL 856981059B01

4.1.2 You may not assign any of your rights under these Terms and Conditions. We may assign our rights or obligations under these Terms and Conditions or any contract with you to any of our group companies from time to time.

4.2 CHANGES TO THESE GENERAL TERMS AND CONDITIONS

4.2.1 We recommend that you print or save these Terms and Conditions on your computer for future reference. We may amend these Terms and Conditions from time to time without prior notice. Such amendments will only apply to future orders and will not affect orders already placed or contracts concluded before the effective date of the amended Terms and Conditions. Therefore, you must review these Terms and Conditions each time you use the website or order products before placing your order to ensure you are always aware of the Terms and Conditions in effect at that time.

The amendment must include a statement that it applies only to future orders and that existing contracts remain unaffected; otherwise, the relevant clause will be invalid.

4.2.2 Each of the articles in these Terms and Conditions is valid in its own right. Should a court or competent authority declare one (or parts thereof) and/or several articles invalid or unenforceable, the remaining articles will remain in full force and effect.

4.3 PERSONAL DATA

4.3.1 These Terms and Conditions and all concluded contracts are governed by and construed in accordance with Austrian law. You may initiate legal proceedings relating to the products before the courts in Linz.

4.3.2 If you have any problems with the products you purchased on the website, you can submit a complaint via https://ec.europa.eu/consumers/odr/ to pursue possible out-of-court dispute resolution through the European Commission's Online Dispute Resolution platform.

(Last updated April 2026)